Service Design YAP

Service Design YAP

Service Design YAP is a community podcast from Service Design Network UK's chapter.

Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.

Why did we set up YAP?

Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.

Why is the podcast called YAP?

Well thats for us to know and you to guess.

We hope that these episodes inform, inspire and entertain you in equal measure.

If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.

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Episoder(29)

Thinking about Inclusive Design Research, with Ashley Peacock from AbilityNet.

Thinking about Inclusive Design Research, with Ashley Peacock from AbilityNet.

Send us a text Design research is tricky. When you work with a great design researcher you get to see the skill and subtlety involved in executing research that avoids biases and reveals fresh insights. When your research participants are neurodiverse the task of the design researcher becomes even more complex, but this is where this episode's guest, Ashley Peacock has developed her expertise. Ashley shares her career story and talks about the tactics that make design resea...

17 Jul 36min

What D-School forgot to teach designers about storytelling, with Lyle Sandler

What D-School forgot to teach designers about storytelling, with Lyle Sandler

Send us a text In this episode we speak with Lyle Sandler. I met Lyle when he was CDO at Aon, the mega-insurance firm, and it was clear from the off-set that he was a natural story teller. As you'll hear, he doesn't think that he's a natural storyteller. He's learned tactics and religiously rehearses his stories so that they land and create the right impact. Lyle has bottled 100 of these tactics in his new book Universal Principles of Storytelling for Designers, which...

10 Jun 41min

How to pitch and deliver great work when your client doesn't speak "Design", with John Lynch

How to pitch and deliver great work when your client doesn't speak "Design", with John Lynch

Send us a text In this episode we meet John Lynch, founder of Context Studio based in Dublin, Ireland. John's career path has taken him from countries where design is part of everyone's mindset, to places where some businesses have yet to see the full value that design can bring. He shares the approaches that he's used to gain traction and make the case for adopting Service Design and stories of how design-led approaches have helped his teams to engage diverse stakeholder groups a...

7 Mai 1h 1min

Design's role in transformation programs with Livework's Ben Reason.

Design's role in transformation programs with Livework's Ben Reason.

Send us a text Design is often seen as an activity that happens at the front-end of transformation programs, but what if companies adopted a design-led approach to their overarching transformation? In this episode, we catch up with the legendary Ben Reason, founder of Livework Studio to hear about the firms 6 pillars of design led-transformation, the work that Livework has done with Adidas, TFL, Kone and the NHS (and to get a glimpse into Livework's three, top sectret trophy cabinets). Check ...

14 Apr 41min

Designing the world's best digital transport experience, with TfL's Hanna Kops

Designing the world's best digital transport experience, with TfL's Hanna Kops

Send us a text Tubes, trains, boats, trams, bikes, busses and even a cable car combine to make Transport for London (TfL), a system that helps 9 million Londoners and a few tourists navigate the world's greatest city. Designing the digital tools that help people to turn complex logistics into practical travel plans is no mean feat, but that's exactly what Hanna Kops and her team did with the TfL Go app. In this episode Hanna tells us the story of how the TfL Digital Experie...

5 Mar 46min

Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir

Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir

Send us a text When the Scotland consolidated its police forces it saw an opportunity to add a Service Design team to the new organisation. Not only would this team make a material contribution to Police Scotland's radical transformation, they would also become a core part of the force's new ways of working. In this episode we're joined my Chris Muir, who tells the story of how he discovered service design and how he and the Police Scotland Service Design team work with officers a...

6 Feb 48min

The AI YAP Episode

The AI YAP Episode

Send us a text In this short, bonus edition of YAP we spend time thinking about and playing with AI. Most designers state that AI will become the most powerful design tool of the decade, enabling them to mine the world's data, to find inspiration and to create better products and services. Designers who remember sign painters being replaced by naff vinyl sign printing machines see AI as a cut-price competitor rather than a tool. ( Sign Painters is a great -if niche- documentar...

16 Jan 14min

Improv as a Prototype and other tactics  designers need to steal from stage-craft, with  Adam St John Lawrence

Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence

Send us a text In this festive bonus episode of Service Design YAP, we sit down with Adam St John Lawrence to understand how he uses tactics and techniques from theatre in his design work. Adam, the goatee sporting GOAT of Service Design, draws on an "eclectic" background that includes farming and psychology (plus some bouncing and stripping), to offer some radical challenges to design’s dusty “best practices”. He a natural raconteur who tell stories and shares insight th...

17 Des 20241h 3min

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