Redesigning prison education by fostering trust (and founding a record label), with Judah Armani
Send us a text Ever wondered how society-driven design can spark profound social change? Join us as we sit down with Judah Armani, an inspiring educator who shares his unique journey from studying design at St. Martin's to cleaning industrial bean-pots for Heinz, and how these experiences shaped his passion for creating meaningful dialogues that lead to material change. Judah takes us through the importance of moving beyond quick-fix methods, explaining how a balance between data-driven desi...
4 Jun 202453min
Knowing when its time to quit. Emma Parnell talks about the importance of being intentional when making your next design career move.
Send us a text In this episode we meet designer Emma Parnell and talk about working out when its time to move on. In Many of our episodes focus on finding your idea job, but knowing when it time to go is equally, if not more important. Emma talks about the leading indicators that should nudge us to to consider finding our next role, even when we're working in a great role with people we love. We also have a great student question from Carin Effendy, from the Univer...
1 Mai 202438min
How to pay bills and feed your soul with a Service Design portfolio career, with Daniel Tuitt.
Send us a text Many of us started are career as business consultants before finding Service Design, however, few of us can claim that the lure of a free Friday fish and chip lunch started their design career journeys. Daniel Tuitt's career journey has given him a great perspective about portfolio careers, where commercial and pro bono projects can be balanced to "pay the bills and feed the soul". Portfolio careers are not for everyone, but, for the right designers, t...
8 Apr 202449min
Does designing with love improve service outcomes? YAP talks with Clive Grinyer.
Send us a text In this episode we talk with Clive Grinyer. He's not only one of the most universally respected members of the UK service design community, but also a fantastic storyteller, as evidence by the podcast which flows between the Aristotelian version of love and Taylor's version (yes, that Taylor). We talk about the relationships between love, trust and a healthy bottom line and how more companies need to take the value of “customer love”, ubiquitous in mission ...
18 Mar 202454min
How play encourages bolder outcomes in collaborative service design, with Kris Kelly-Frère
Send us a text Kris Kelly-Frère is a singular individual. When we first met at a design event, the room was filled with austere design folk in cookie-cutter black t-shirt and black jeans. Kris was the only person wearing a kimono. You just knew that he'd have something interesting to say. It turned out that Kris has a lot to say about the concept of Play . Especially how fostering the conditions for play helps groups to collaboratively design better and bolder solutions that ar...
14 Feb 20241h 3min
Service Design YAP explores Trauma Informed Design with Jenny Winfield
Send us a text In this episode we have a frank and fresh talk with Jenny Winfield about Trauma Informed Design Research. We discuss Jenny's route into the profession and she provides a clear and concise overview of Trauma Informed Design, and its four pillars: SafetyTrust/TransparencyAgency &Hope Jenny also shows how these have been applied in her favourite projects - who knew that death doulas existed? Links to references in the podcast: This is HCD. A great intro to Trauma ...
20 Jan 202446min
Service Design YAP meets Jeanette Clement from BT EE.
Send us a text In our last episode of 2023 we meet Jeanette Clement, a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collaborative design and problem solving strategies. Jeanette currently working as the Head of Service Design at BT and EE, where she is leading a user-centred transformation within the organisation. Under Jeanette’s guidance, the User Research team and now the Service Design team have blossomed, deliver...
18 Des 202337min
Service Design YAP meets Scott Shaw: design leader ex- R/GA ex-Beats by Dre
Send us a text In this episode we meet the multi disciplinary designer, Scott Shaw and hear his four tactics for designing experiences that engage humans. He also shares tips about how he made his relationship with his "design husband" work, and how pervasive experience branding is ruining the game of cricket. Scott has held various design leadership roles both in house and in agency. Having cut his teeth at R/GA and Huge, he’s gained experience across the board on projec...
1 Nov 202345min
