Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence
Send us a text In this festive bonus episode of Service Design YAP, we sit down with Adam St John Lawrence to understand how he uses tactics and techniques from theatre in his design work. Adam, the goatee sporting GOAT of Service Design, draws on an "eclectic" background that includes farming and psychology (plus some bouncing and stripping), to offer some radical challenges to design’s dusty “best practices”. He a natural raconteur who tell stories and shares insight th...
17 Des 20241h 3min
How your design superpowers can spark innovation with Ian Crawford from NatWest Group.
Send us a text How can you encourage a retail bank, which will always focus on risk management and stability, to innovate? In this episode we talk with Ian Crawford, NatWest Group's Head of Innovation Design. We explore the ways in which designers are uniquely positioned to help corporate innovation programs to think differently. Ian shares how his group interviews design candidates to evaluate their innovation mindsets, and talks about the trends that his group believe will res...
3 Des 202443min
Meet the Next Generation Service Designers (Recorded Live at SDGC Helsinki).
Send us a text In this episode we get inspired by 7 incredible next generation Service Designers. We find out about how they view the world of design, where they go to get inspired, them and which emoji or meme best represents their design styles. Featured in this episode: Marcela Gómez Abundis Eva Mega Astria Jane Tzu-Yuan Chao Anna Han Jihee Hwang Linda Paulauska Agata Kowalska Resources Listed In this Episode. Marcela's Mega List of Design Resources Notion Page Userpalooza- A ...
12 Nov 202443min
Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects
Send us a text Special Projects' co-founder, Adrian Westaway talks to us about his journey from amateur magician to master designer and how the skills of illusion can be applied to drive better design outcomes. Design and magic are both human centric disciplines that leverage psychology to influence behaviours and attitudes; and both benefit from "someone spending more time on something than anybody would reasonably expect". We talk about: Adrian's experience at the bur...
22 Okt 202445min
How should seasoned service designers invest their personal development budgets?
Send us a text Often as not, we get to the end of the year and find that we haven't used up all, (or any) of our training allowance. We know that this is doubly true for more experienced hires who want to focus on "craft" rather that those exploring the "leadership" pathway. Exciting client work keeps getting in the way, but that's no excuse. In this episode we talk with two accredited Master Service Designers, Katie Murrie and Kim Anderson. Both work as educ...
17 Sep 202435min
Farmer-Centred Design: An award winning project from Hellon
Send us a text The finalists for the Service Design Global Conference awards have just been announced, so we thought that it would be a good time to catch up with one of last year's award nominees to hear about their project and how they benefited from participating in thew awards. In this episode we talk to Andy Pattichis and Pinja Piipponen from Hellon, the design an innovation consultancy. They tell us about their project helping farmers navigate the decisions tha...
9 Sep 202427min
Exploring the Service Design Global Conference in Helsinki
Send us a text The Service Design Global Conference (SDGC) is heading our way at pace and its now only a month until the mass ranks of over 1,000 service designers make their way to Finland for three days talk, studio visits and sauna. In this bonus episode SDN's David Russo gives us a guided tour of the venue, keynote speakers and SDN sauna etiquette (towels on vs. towels off*). This year SDGC will focus on Designing for Impact: "Strategic Leadership with Service Design”....
2 Sep 202411min
Thinking about Inclusive Service Design with Elle Beange from Deloitte Digital
Send us a text To kick off Service Design YAP's second series we knew that we needed to tackle a heavy weight issue. Having collaborated with the UK charity Scope, and Deloitte Digital earlier in the year we knew that Inclusive Design would be a great topic to focus on. In this episode we talk with Deloitte's Elle Beange, who has worked in the area of inclusive and accessible design for all of her career. We talk about the difference between universal design and inclusive ...
12 Aug 202432min
