Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1
In Episode 67, I reconnect with James Finister to explore how people are becoming devalued as "just resources" in the AI era. We discuss the irreplaceable role of human emotional intelligence, the ser...
13 Nov 202525min
Service Management Leadership - Two Unspoken CSFs
In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) a...
10 Nov 20254min
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
7 Nov 202510min
Service Management Leadership - CMDB Part 4
In this episode, Jeffrey continues his series on the CMDB, discussing ongoing governanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays...
6 Nov 20256min
Service Management Leadership - Accepting Risk
In this episode, Jeffrey discusses the topic of risk and how we must learn to acknowledge and accept or mitigate the risk.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays)...
3 Nov 20253min
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
31 Okt 202510min
Service Management Leadership - CMDB Part 3
In this episode, Jeffrey continues his series on the CMDB, gaining stakeholder adoptionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
30 Okt 20257min
Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
In Episode 66, Andrew Davis and I continue our conversation, examining the intersection of ethical capitalism and economic turbulence. We explore "LAME" (Layoffs As Marketing Exercises), the empathy g...
29 Okt 202532min
