Service Management Leadership Podcast

David and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. Each week, Jeffrey will be interviewing guests from th...

6 Nov 20201h 36min

Kat and Lisa discuss the launch of their new ITIL4 portal (www.ITIL4.com). It is a fabulous site for ITIL4 learners. Each week, Jeffrey will be interviewing guests from the technology, Service Managem...

30 Okt 202043min

Rory joins Jeffrey as the seventeenth guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of Software Asset Management, plus his company samcharter...

22 Okt 20201h 1min

The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras Mac...

15 Okt 202043min

The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists for this episode include: Craig Guarente Piaras Mac...

8 Okt 202053min

This podcast arose from a conversation Jeffrey had with a CIO peer. If you are in this situation, we hope this guidance is beneficial to you. Each week, Jeffrey will be interviewing guests from the t...

8 Okt 20208min

Stephen joins Jeffrey as the thirteenth guest on the Service Management Leadership podcast. Topics range from his career journey and leadership style to his technology initiatives and regulatory requ...

3 Okt 202058min

Joseph joins Jeffrey as the twelfth guest on the Service Management Leadership podcast. Topics range from his roles spanning different industries, to the role of Enterprise Service Management in the ...

24 Sep 20201h 57min