Service Management Leadership - With Bryan Finster, Part 2
This episode is part two of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and ...
9 Sep 202426min
Service Notes Episode - Rhonda Downing's Part 5 Did we miss the mark?
In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite OCM tool? Listen to find out :)
8 Sep 20247min
Service Management Leadership - Digital Transformation
This episode is about digital transformation Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manag...
5 Sep 20248min
Service Management Leadership - With Bryan Finster, Part 1
This episode is part one of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and ...
2 Sep 202411min
Service Notes Episode Final - Rhonda Downing's Part 4 Words of Wisdom for newcomers
In this episode, Rhonda offers some truly valuable advice for newcomers entering the world of service management. Her key message? Roll up your sleeves and dive in—do what you love and enjoy the proce...
1 Sep 202410min
Service Management Leadership - With Guest Patrick Benoit, Part 3
This episode is part three of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma...
29 Aug 202416min
Service Management Leadership - With Guest Dr. Jordan Thurston, Part 3
This episode is part three of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficienci...
26 Aug 202410min
Service Notes Episode 3 - Rhonda Downing's Part 3 Staying focused, challenges and lessons (including cats)
In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling so...
25 Aug 202412min
