Service Management Leadership - Evaluating Competing Initiatives
In this episode, Jeffrey discusses how to evaluate competing initiativesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is th...
12 Jan 9min
Service Management Leadership - You Must Get Closer to Understand
In this episode, Jeffrey discusses the need to get closer to the issue in order to understandEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thur...
8 Jan 5min
Service Management Leadership - Data
In this episode, Jeffrey discusses trusting data.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Ma...
6 Jan 4min
Service Management Leadership - Incorporating AI
In this episode, Jeffrey discusses how to incorporate AIEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Ser...
1 Jan 4min
Service Management Leadership - Acknowledging Our Reliance on Technology
In this episode, Jeffrey discusses how we need to adapt given our increasing reliance on technologyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management...
29 Des 20256min
Service Management Leadership - Merry Christmas and Happy Holidays
We - at Service Management Leadership - want to wish you all the best this holiday season
25 Des 20251min
Service Management Leadership - Delivery Should Match the Maturity
In this episode, Jeffrey discusses the need to match our service delivery to our maturityEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday...
22 Des 20257min
Service Management Leadership - Value of Expertise
In this episode, Jeffrey discusses the value of expertiseEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Se...
18 Des 20255min
