The Customer Success Pro Podcast

The Customer Success Pro Podcast

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.

Learn more at: thecustomersuccesspro.com

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Episoder(83)

Dealing with Customers That Ghost You 👻

Dealing with Customers That Ghost You 👻

Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode of the Customer Success Pro Podcast, Anika Zubair explores the phenomenon o...

29 Okt 202522min

Implementing a Customer Success Strategy from Scratch

Implementing a Customer Success Strategy from Scratch

Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode, Anika Zubair discusses the challenges and strategies for building a Custom...

21 Okt 202527min

How to Handle Customer Objections During Renewals

How to Handle Customer Objections During Renewals

Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical role of han...

15 Okt 202521min

How to Transform Your  Customer Success Team into a Revenue Driver

How to Transform Your Customer Success Team into a Revenue Driver

Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical need for co...

8 Okt 202538min

How to Build a Scalable Onboarding Program from Scratch with Cara Benecke

How to Build a Scalable Onboarding Program from Scratch with Cara Benecke

Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Cara Benecke, th...

1 Okt 20251h

The Journey of a Customer Success Pro: From CSM to VP

The Journey of a Customer Success Pro: From CSM to VP

The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode of the Customer Success Pro Podcast, Anika Zubair shares her personal journey from a Customer Success Man...

24 Sep 202539min

How to Drive Customer Adoption in the First 90 Days

How to Drive Customer Adoption in the First 90 Days

Signup for RevUP Academy: https://thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the importance of the first 90 days in a customer's journey, emphasizing that this period is cr...

10 Sep 202531min

The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt

The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt

Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zuber speaks with Chad Hornerfeld, VP of Customer Succ...

3 Sep 202552min

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