Human Resources: the CX Pro's Partner
The employee experience is becoming more critical in making certain your company has the best possible customer experience. But there's one department that is critical in establishing and maintaining ...
14 Des 202128min
CX for Small Businesses
It can be argued that small businesses make the backbone of the U.S. economy. According to a study conducted by the Small Business Administration released in 2019, small businesses generated 44% of th...
7 Des 202126min
Special Episode: Live with CXPA - Combining CX and EX: Better Together
Note: this episode is an encore presentation of the Live with CXPA event, "Combining CX and EX: Better Together" which premiered on November 9th, 2021. You can also watch a video presentation of this ...
30 Nov 202157min
Smoothing Out Rough Holiday Experiences
It's an unfortunate result of the pandemic that most people have experienced: supply shortages. Everything from breakfast cereal to new cars, jewelry, the newest name-brand mobile phone, and even turk...
23 Nov 202122min
It Starts with the Customer
As a CX leader it is important to better understand and promote the customer experience field within your company. Regardless of profession, there are certain traits and skills common to leaders. But ...
16 Nov 202127min
Can you relate?
Relationships are an important part of our lives. Humans are social creatures and it's important to understand that fact when leading a CX program. But companies sometimes miss the mark on ensuring em...
9 Nov 202127min
Back to School
Countless guests on this podcast have described how their careers were steered into the space of customer experience. It has been a common theme that they never went to college exclusively to study CX...
2 Nov 202127min
CX Horror Stories IV
Co-hosts Steve Walker and Pat Gibbons take listeners on a frightful journey of terrible customer experiences with plumbing, restaurants, baby supply stores, hospitals, and even vampires in blood banks...
26 Okt 202125min
