The CX Leader Podcast | A resource for customer experience leaders

While there is some historical debate on this, Aristotle is widely recognized as one of the early inventors of the scientific method – the way in which we observe, hypothesize, experiment, and gather ...

12 Des 202328min

It's a subject on which we've dedicated several episodes: employee experience. And we've even covered how to effectively combine CX and EX, a subject for which Walker released a report that you can fi...

5 Des 202331min

Companies often struggle with knowing their customer's needs and why they actually stay customers. Are they happy? Are they looking elsewhere for their needs? Why are they not happy? Segmenting these ...

30 Nov 20239min

According to a recent Pew Research Center survey, the majority of workers in the U.S. say that focusing on DEI in the workplace is "a good thing." With so many organizations adopting ways to improve d...

28 Nov 202338min

There's so much talk about artificial intelligence these days. With stories of how it is changing the world on so many fronts, customer experience professionals can't help but explore its impact on th...

14 Nov 202330min

There's an adage that implies designers and data scientists sometimes don't always see eye to eye. Designers look for esthetics and the functionality while developers and researchers lean towards the ...

7 Nov 202332min

We must warn you: the podcast episode you're about to listen to is filled with frightful tales of deliveries gone wrong, misdirected concert tickets, terrible website engineering, and rental cars that...

31 Okt 202335min

In 1989, Evered and Selman put forward the idea that looking at managers as "coaches" creates a better culture for employees. They say, "coaching focuses on discovering actions that enable and empower...

24 Okt 202326min