The CX Leader Podcast | A resource for customer experience leaders

You're ready to get going on gathering customer feedback, but there's always that looming question: what will we ask them and how much is too much survey? On this edition of The CX Leader Quick Tips M...

19 Okt 20235min

Managing your money is already a stressful task, and it's sometimes difficult to intentionally think ahead about what happens when we retire. Luckily, there are some very smart people in the world of ...

17 Okt 202330min

Here's a situation you might have heard about, or even experienced: you're ready to get going on this CX "thing" – you're going to revolutionize your company. But you don't quite have executive buy-in...

10 Okt 202319min

Every first Tuesday of October, CX pros take a moment to celebrate their profession and bring awareness to the benefits of a great customer experience, and we hope you're celebrating with us as well! ...

3 Okt 202331min

You've planned a great program for gaining customer feedback, but there's just one problem: a low response rate. On this edition of The CX Leader Quick Tips Minicast, Walker expert Drew Hall has some ...

28 Sep 20235min

When did customer experience come into existence? If you've listened to this show for a while, you'll know there was no definitive "big bang" event for CX. It evolved from various other disciplines in...

26 Sep 202327min

You've heard us promote the US Customer Experience Awards several times on this program. If you're not familiar with them, we recommend you check them out at usacxa.com. In this episode, host Steve Wa...

19 Sep 202329min

Respondents to your surveys are like notes in a symphony of data: if the right notes are played, you have a musical masterpiece. But if some are playing wrong notes, a dissonant chaos of sound can con...

14 Sep 20237min