Defuse Difficult People
Use this three-step process to improve how you react to difficult people.
23 Okt 20120s
Getting Strategy Execution Right
Most organizational strategies fail during implementation. It doesn’t have to be this way—if you define the right strategy, get input on it from key stakeholders, and keep everyone committed to the im...
9 Okt 20123min
Sometimes, You Can't Juggle Priorities
We can’t earn an “A+” on all dimensions of our lives, all at once and all the time. Instead, we need to try for a decent average—by prioritizing our responsibilities.
2 Okt 20122min
The Art of Career Development
How to develop your career? Build a foundation of expertise. Identify the meaning your work has for yourself and others. And have the courage to communicate that meaning to others.
25 Sep 20123min
Customer Service in a Crisis
To stand out, your organization must deliver unique forms of value to customers, enabled by clear processes and policies. A crisis can reveal how well your processes and policies are working.
11 Sep 20122min
When to Hire an Extreme Leader
Extreme situations—such as impending bankruptcy or a radically changing industry—call for uncommon measures Sometimes, you need to hire an extreme leader—an unlikely outlier who can turn things around...
4 Sep 20125min
Tolerate Weakness in Your Employees
Someone who has a great strength in one area may have shortcomings in others. To capitalize on your employees’ unique strengths, master the art of looking beyond their shortcomings.
21 Aug 20121min
Simplify Your Strategy
Is the strategy you’ve defined for your team or organization so complex that people can’t understand it? If so, here’s how to simplify it so people understand it, remember it, and translate it into ef...
14 Aug 20123min
