David Wales on Risk Communication & Customer Service
What we can learn about customer service and being more human from the fire service?On this episode, I’m speaking with David Wales, who used to work in the fire and rescue service and has now switched...
24 Sep 20231h 8min
Ros Atkins on The Art of Explaining
How can we be better at explaining things? On the 250th episode of the podcast, I’m joined by a very special guest who has made explaining an art form and has just published a book called ‘The Art of ...
13 Sep 20231h 11min
Hannah Williams on The Art of Live Scribing
What is livescribing? On this episode, I speak to an artist with a unique creative talent. Hannah Williams is the founder of Scribble Inc. and her talent is that she can summarise presentations and di...
10 Sep 20231h 13min
Dr Erica Thompson on Escape from Modelland
Why are we so reliant on models, how can they lead us astray, and what can we do about it?On this episode, I’m exploring models. Of the mathematical kind, not the fashion or toy kind. Models interest ...
7 Sep 202358min
Dr Roger Miles on Money, Motivation and Music
What can music teach us about human behaviour? What impact is remote and hybrid working having on employee conduct? How might we misjudge the risks posed by AI?If these seem like a broad range of topi...
3 Sep 20231h 23min
Ayelet Gundar-Goshen on The Wolf Hunt
How well do we really know those who are closest to us? That’s the question that is behind ‘The Wolf Hunt’, a new novel by Israeli author Ayelet Gundar-Goshen. She's my guest on this very special epis...
30 Aug 20231h 4min
Professor Bent Flyvbjerg on How Big Things Get Done
Why are major projects so often delayed and over budget? On this episode, I'm speaking to Bent Flyvbjerg, the author of 'How Big Things Get Done'.Bent s a Danish economic geographer. He was the First ...
25 Aug 202356min
Dr. Kelly Richmond Pope on Scams, Stories & Secrets
Why drives people to commit fraud? What turns people into whistleblowers? How does fraud impact victims? On this episode, I'm exploring the scams, stories and secrets behind fraud.My guest is Dr. Kell...
17 Aug 20231h 2min
