What Is AIOps? Understanding Its Transformative Potential and Inherent Risks
Discover how AIOps is transforming IT service management by leveraging artificial intelligence and machine learning for predictive interventions and enhanced decision-making. We explore the future of ...
1 Okt 20246min
Navigating the Complex Landscape of Security Governance: Regulations, Compliance, and Cloud Security
Welcome back to "The ITSM Practice," hosted by Luigi Ferri. In this episode, we delve into the critical aspects of Security Governance with a focus on regulations, compliance, and cloud security. Disc...
24 Sep 20245min
Expert Insights: Mastering the Art of Selling ITIL Consultancy
Welcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL imple...
17 Sep 20246min
Navigating SDLC Release Management Models in Highly Regulated Industries
Welcome back to "The ITSM Practice." I'm Luigi Ferri. Today, we’re delving into SDLC release management models in regulated sectors like Fintech, Finance, Telecommunications, and Healthcare. Effective...
10 Sep 20246min
ITIL 4 Explained: How SMO and VMO Transform Service Management
Welcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT s...
3 Sep 20248min
Essential Strategies for Selling ITIL 4 Value to Key Business Stakeholders
Welcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of I...
27 Aug 20248min
Are We Endangering Security by Over-Reliance on Cybersecurity Vendors?
In this episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of cybersecurity and the risks of over-reliance on external vendors. Luigi explores whether outsourcing IT secur...
20 Aug 20248min
What is Service Integration and Management?
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of Service Integration and Management (SIAM) for enhancing IT service delivery and aligning it with busines...
13 Aug 20244min
