The KR Group

Discover how the top industries in Muskegon are using IT to drive growth and efficiency. From manufacturing and healthcare to tourism and retail, IT solutions are transforming operations and enhanci...

4 Jul 20241min

In this episode, we delve into the average cost of IT support for small businesses. Discover why effective IT support is not just a luxury but a critical necessity, backed by a staggering statistic on...

3 Jul 20242min

Dive into Michigan’s vibrant tech scene as we highlight the top five tech companies in Muskegon making significant impacts in their fields. From advanced manufacturing to aerospace innovations, discov...

3 Jul 20241min

In this episode, we explore the different IT support tiers and their significance for businesses. Discover how each tier, from basic helpdesk to specialized support, plays a crucial role in addressi...

28 Jun 20241min

In this episode, we explore 10 critical IT help desk best practices that can transform your support services. From implementing tiered support systems to prioritizing customer experience, these stra...

27 Mai 20242min

Explore the dynamic world of the top tech companies in Michigan in our latest episode. Discover how industry leaders like The KR Group, Duo Security, Rocket Mortgage, May Mobility, and StockX are pi...

13 Apr 20241min

Dive into the critical world of IT support with our latest episode, which provides a comprehensive overview of how to answer IT support tickets. From the importance of swift, accurate ticket resoluti...

31 Mar 20242min

Dive into the vibrant world of Grand Rapids' music festivals, where the rhythms of diverse genres from rock to electronic create a mosaic of cultural celebration. This episode delves into the essentia...

25 Mar 20241min