The MSP Zone

Pennsylvania Senate Bill 726 from the 2021 session has passed. Now what? While this bill is not yet law, it is important to understand what is in this law and how it may impact MSPs, particularly thos...

1 Feb 202232min

The role of automation in managed services is not new, however, it has a rough history. MSPs have always recognized the need to scale their operations but have struggled with how to implement automati...

27 Jan 202235min

The United Kingdom and the Commonwealth of Pennsylvania both took steps recently to pass legislation around managed IT service providers (MSP) and cybersecurity. While these actions by themselves are ...

25 Jan 202227min

Ten years ago, I wrote an article in the Wall Street Journal arguing for a “universal standard” for cloud computing. While a lot has changed in the last decade, the need for standards has not. There a...

18 Jan 202229min

The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurity experts is managed services.   As cyberattacks and thre...

13 Jan 202236min

The time has come for MSP protection legislation. MSPs safeguard many thousands of industries throughout the world and they need our support. More importantly, MSPs need the support of our legislative...

11 Jan 202223min

Part of the responsibility of being an MSP is to understand what is being said about your profession. The task of observing how "non-industry" people and organizations talk about MSPs is of particular...

4 Jan 202227min

There are many mistakes you should avoid when selecting your MSP. To be honest, the most critical mistakes will differ depending on who you are, your organizational needs, the type of MSP you are talk...

14 Des 202134min