My Thoughts on the Kaseya Breach
My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond. Highlights: Don't Panic! How will this impact the managed services profession? MSPs Custom...
9 Jul 202129min
Risks of Shadow IT and How MSPs Can Fix Them
MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it ...
7 Jul 202140min
More States Implementing MSP Regulation
Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas, all have bills that deal...
6 Jul 202127min
Service Guarantees – Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service ...
30 Jun 202127min
Rise of the Cybersecurity Reseller
Will cybersecurity resellers have an impact on managed service providers? Like the value-added resellers of yesterday, these upgraded VARs are making a splash by capitalizing on cybersecurity. But, wh...
29 Jun 202120min
What is the Difference between Reactive and Proactive Providers?
Besides the obvious answers to this question, such as profit margin, ability to scale, efficiency, and higher customer satisfaction, one of the biggest differentiators between MSPs (proactive) and rea...
22 Jun 202123min
Should MSPs Charge More for High Profile Clients?
Pricing your managed services offerings has been a longstanding debate within the MSP community. When certain types of customers present more lucrative targeting from cybercriminals, perhaps it is tim...
18 Jun 202130min
Setting up Your Managed Services Portfolio
There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed...
16 Jun 202130min
