UVP 025: Clients Don't Want To See The New Vet
Dr. Andy Roark and Stephanie Goss talk about getting new doctors up to speed with the team, AND getting clients to see and trust these vets. Don't miss the Uncharted Staff Drama conference August 21...
3 Jul 20191h 4min
UVP BONUS: Staff Drama Conference Companion
Uncharted's Staff Drama Conference is happening August 21-24th in Kansas City, MO! Registration prices will increase in just over 2 weeks, and registration will close on JULY 24th!! Register for an U...
30 Jun 201944min
UVP 024: #4eyessavelives - Reducing the Risk of Suicide in Your Practice
This podcast contains detailed discussion of suicide and suicide methods. If you are having thoughts of suicide, text 741-741 to connect with a trained crisis counselor right away or call the National...
26 Jun 20191h 6min
UVP 023: The Staff Keeps Calling Out Sick
This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If you have questions for Andy and Stephanie, feel fre...
19 Jun 201947min
UVP 022: The Staff Won't Support New Programs
This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and projects. If you are loving the Uncharted Veterinar...
12 Jun 20191h 6min
UVP 021: Nonstop Texts For Pet Advice
This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and email. Stephanie and Andy discuss why these reques...
5 Jun 201936min
UVP 020: My manager won't manage
This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to manage. This person was promoted up from the front des...
29 Mai 201955min
UVP 019: When Doctors Can Break the Rules (But Techs Can't)
In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out...
22 Mai 20191h 4min
