TubbTalk: The Podcast for Managed Service Providers

[84] How MSPs are Partnering with Cisco for Business Success

In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software ...

28 Mar 202132min

[83] How Businesses Can Manage IT Networks for Better Results

In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to res...

28 Feb 202129min

[82]: Who are the New Breed of Customer-Focused Vendors?

In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jas...

21 Feb 202147min

[81] Want Powerful Next-Gen Network Monitoring for Your MSP?

TubbTalk - The Podcast for I.T. Consultants.In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and man...

6 Des 20201h 3min

[80] Why Are You Building an MSP Business, Really?

In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the hig...

25 Okt 20201h 6min

[79] How To Succeed with MSP Customer Service

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one inte...

18 Okt 20201h 2min

[Bonusode] The Privatise MBO and CyberSecurity for MSPs

In this episode, Richard talks to Rafi Ozick, the new CEO of Privatise (best know for their Business VPN product) following a recent Management Buy-Out.Following a recent TubbTalk episode with Paul Ro...

30 Aug 202011min

[78] Outsourcing your MSPs NOC, SOC and Helpdesk

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. The...

2 Aug 202048min