HAPPY RETURNS: Juan Hernandez Campos, COO, discusses if AI will solve fraud in returns
What Just Happened | Episode Recap Christine Russo sits down with Juan Hernandez Campos, COO of Happy Returns, a UPS company, to dig into one of retail's most expensive and underappreciated problems: ...
15 Apr 18min
KLARNA: The financial ecosystem with Milton Pappas
Why You Need to Listen: Klarna’s Evolution with Milton Pappas In this episode of What Just Happened, creator Christine Russo sits down with Milton Pappas of Klarna to pull back the curtain on how a "b...
1 Apr 11min
WAYFAIR: CMO Paul Toms talks about accountability
In this episode of What Just Happened, creator Christine Russo sits down with Paul Toms, the Chief Marketing Officer of Wayfair, to dissect the home retailer’s remarkable return to growth. After a cha...
31 Mar 9min
VERIZON: CTO James Hughes on the Infrastructure Powering Retail AI
Christine Russo sits down with James Hughes, Retail CTO at Verizon Business, for an onsite conversation recorded at NRF 2026, unpacking how AI, network infrastructure, and immersive technologies are a...
25 Jan 17min
RELEX: Greg Wilson on Moving Retail AI From Insight to Action
What Just Happened went to NRF 2026 in New York City. Christine Russo sat down live at the RELEX booth with Greg Wilson, VP of Field Strategy at RELEX Solutions, to unpack how AI in retail is finally ...
20 Jan 11min
PUBLICIS SAPIENT: Nathalie Gaveau of Publicis Sapient
What Just Happened headed to CES 2026 in Las Vegas. and Christine Russo sat down live on-site with Nathalie Gaveau, Chief Client Officer at Publicis Sapient, to talk about what it really means to move...
20 Jan 18min
Christine Russo and Jonathan Arena on AX: The Agentic Experience Defining 2026
AX. Agentic Experience. This is the phrase I am taking into 2026, and it is where I open my final show of the year. Christine Russo sat down with Jonathan Arena, CEO of New Generation AI and trykepple...
15 Des 202530min
Christine Russo in conversation with Michaela Wessels, CEO and Co-Founder of Style Arcade
Michaela Wessels CEO and Co-Founder of Style Arcade joined Christine Russo to break down what is arguably one of the most persistent and costly gaps in fashion retail: the inability to forecast at the...
24 Nov 202515min
