Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

In this engaging episode of "Negotiate Anything," host Kwame Christian welcomes back Heather MacArthur to explore the intricacies of giving and receiving effective feedback. Heather, an expert in coaching and consulting with a wealth of experience across various industries, shares her unique insights into how to create a productive feedback dialogue. Listeners will learn about Heather's innovative "above the line" feedback model and how to handle feedback they might initially disagree with. This conversation is a goldmine for anyone looking to refine their negotiation skills and become better communicators within both professional and personal environments. What will be covered: Effective strategies for giving feedback without appear accusatory or confrontational. Techniques for receiving feedback positively and using it to improve interactions. Handling disagreement in feedback to maintain constructive dialogue. What listeners will learn: How to maintain an open mindset and genuine curiosity when giving feedback. The "LEAP" approach to receiving feedback while managing emotional responses. Ways to manage difficult conversations to foster trust, even when disagreements arise. Keywords: negotiation skills, effective feedback, communication strategies, handling difficult conversations, professional development. Connect with Heather MacArthur ⁠Low Man on the Totem Pole Podcast ⁠ ⁠Heather's Forbes Articles⁠ ⁠Follow Heather on LinkedIn⁠

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Safe Danger: The Leadership Episode That Will Change How You See People

Safe Danger: The Leadership Episode That Will Change How You See People

Ben Swire is an organizational consultant, facilitator, and author whose work with Fortune 500 teams, law firms, and schools reveals a hard truth: what passes for "connection" at work is mostly just n...

20 Apr 1h 13min

Clients DON’T Want Solutions First… They Want THIS Instead

Clients DON’T Want Solutions First… They Want THIS Instead

In this engaging episode, Lauren Sabo takes the reins to explore negotiation strategies with challenging clients. The conversation delves into the intricacies of managing client expectations, reco...

19 Apr 57min

The “Just Do It” Lie No One Talks About

The “Just Do It” Lie No One Talks About

What if the secret to winning any negotiation isn’t what you say—but what you notice about yourself in the moment? In this masterclass episode, we dive deep into the hidden power of curiosity—and how...

18 Apr 1h 12min

Stop Hiding Your Strengths: How to Stand Out, Get Promoted, and Win

Stop Hiding Your Strengths: How to Stand Out, Get Promoted, and Win

They told us that vulnerability was a flaw — a sign of weakness. But what if the truth is the opposite? In this powerful and deeply human conversation, Kwame Christian, bestselling author and CEO of ...

17 Apr 1h 4min

Harvard Negotiation Expert: Stop Selling Ideas. Start Telling Stories.

Harvard Negotiation Expert: Stop Selling Ideas. Start Telling Stories.

Joshua Weiss—co-founder of the Global Negotiation Initiative at Harvard University—explains why your greatest set of facts will always lose to a compelling narrative. Josh has spent years collecting r...

16 Apr 1h 7min

The Key to Being SO VALUABLE You Never Become Irrelevant

The Key to Being SO VALUABLE You Never Become Irrelevant

AI can write, edit, even cast—but it still can’t do what made TV legend Bonnie Hammer unstoppable: read the room. In this candid conversation with Kwame Christian, Bonnie unpacks the human meta‑skill...

15 Apr 1h 3min

Secret Persuasion Tactics from CIA and FBI: Sell Like a Spy with Jeremy Hurewitz

Secret Persuasion Tactics from CIA and FBI: Sell Like a Spy with Jeremy Hurewitz

Master the secret tactics spies use to win trust and uncover the truth. In this gripping episode, Jeremy Hurewitz, corporate intelligence expert and author of "Sell Like a Spy," reveals the secret pe...

14 Apr 35min

Being Yourself Is a Learned Skill | Aaron Calafato

Being Yourself Is a Learned Skill | Aaron Calafato

Aaron Calafato — master storyteller, consultant, and creator of the 7 Minute Stories podcast — reveals why showing up as your real self in high-stakes moments is actually a skill you have to train, an...

13 Apr 1h 15min

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