How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

When will customer service be run entirely by bots? Today, we're talking to Adrian McDermott, CTO at Zendesk, about how AI agents are transforming customer experience. We discuss why automation drives escalation instead of elimination, how Zendesk is moving from seat-based to outcome-based pricing with their resolution platform, and why the future of leadership requires being more like a slot machine than a vending machine. Thank you to Digital Ocean for sponsoring this episode. For simple cloud and powerful AI that’s built to scale, check out Digital Ocean here. All of this right here, right now, on the Modern CTO Podcast! To get learn more about Zendesk, check out their website here.

Avsnitt(866)

#113 Mike Anderson - Founder & CTO at Tealium

#113 Mike Anderson - Founder & CTO at Tealium

Today we are talking to Mike Anderson, the CTO and Founder at Tealium. And we discuss how tribal knowledge is vital in engineering, tips for having candid conversations with your team members, and how to achieve bigger goals than you ever thought possible. All of this, right here, right now, on the Modern CTO Podcast!

12 Juni 201959min

#112 Jeff Haynie - CEO & Co-Founder at Pinpoint

#112 Jeff Haynie - CEO & Co-Founder at Pinpoint

Today we are talking to Jeff Haynie, the Co-Founder and CEO at Pinpoint. And we discuss how to communicate the value of engineering inside of your company, the most important aspect of a co-founder relationship, and how engineering performance management will change everything. All of this, right here, right now, on the Modern CTO Podcast!

7 Juni 201954min

#111 Darin Grant - CTO at Animal Logic

#111 Darin Grant - CTO at Animal Logic

Today we are talking to Darin Grant, the CTO at Animal Logic. And we discuss what it took to bring The Matrix, Happy Feet and The Lego Movie to the big screen, the difference between partners and vendors, and we even get a few unexpected tips that will make you a better problem solver. All of this, right here, right now, on the Modern CTO Podcast!

5 Juni 20191h 1min

#110 Anand Thaker - CTO & Co-Founder at Pulse Q&A

#110 Anand Thaker - CTO & Co-Founder at Pulse Q&A

Today we are talking to Anand Thaker, the CTO and Co-Founder at Pulse Q&A. And we discuss the keys to a great relationship with your co-founder, benefits of passionate problem solvers, and how you can leverage the compounding nature of time to propel your career forward. All of this, right here, right now, on the Modern CTO Podcast!

31 Maj 201955min

#109 Frank DeGeorge - CTO at Impact Networking

#109 Frank DeGeorge - CTO at Impact Networking

Today we are talking to Frank DeGeorge, the CTO of Impact Networking. And we discuss providing support to your first time leaders, solving business challenges by partnering with the customer, and leveraging targets to get everyone pushing in the same direction. All of this, right here, right now, on the Modern CTO Podcast!

29 Maj 201947min

#108 Nitay Joffe - CTO and Co-Founder at ActionIQ

#108 Nitay Joffe - CTO and Co-Founder at ActionIQ

Today we are talking to Nitay, the Co-founder and CTO of ActionIQ. And we discuss activating the next generation of data, the binary nature of most decisions, and how making small incremental improvements over time is the key to long term success. All of this, right here, right now, on the Modern CTO Podcast

22 Maj 201945min

#107 Parker Harris - CTO & Co-Founder at Salesforce

#107 Parker Harris - CTO & Co-Founder at Salesforce

Today we are talking to Parker Harris, the CTO and Co-Founder of Salesforce. And we discuss the value of real relationships with your customers, key indicators of a successful acquisition, and how to scale your culture as the company grows. All of this, right here, right now, on the Modern CTO Podcast!

15 Maj 20191h 1min

#106 Don Schuerman - CTO at Pegasystems

#106 Don Schuerman - CTO at Pegasystems

Hello my friends. Today we are talking to Don, the CTO of Pegasystems. And we discuss the different aspects of Digital Transformation, finding employees who are relentlessly curious about the customer, and how doing improv may be the secret weapon to progressing in your career. All of this, right here, right now, on the Modern CTO Podcast

14 Maj 201958min

Populärt inom Business & ekonomi

badfluence
framgangspodden
varvet
rss-jossan-nina
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
affarsvarlden
lastbilspodden
24fragor
fill-or-kill
rss-kort-lang-analyspodden-fran-di
avanzapodden
kapitalet-en-podd-om-ekonomi
borsmorgon
rss-dagen-med-di
bathina-en-podcast
tabberaset
rss-en-rik-historia
rss-inga-dumma-fragor-om-pengar