Visionary Leaders: Future-Proofing Public Services: Digital Priorities and the Road to 2032 - Episode 161

What does Aotearoa need to build a truly future-ready public service? This episode brings together Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu to examine the core elements shaping government to 2032 — from innovation and iwi partnership to the rise of AI and the evolution of citizen experience. Together, they unpack how these forces are redefining what modern public service delivery looks like, and what it will take to ensure New Zealand's digital transformation remains on track.

The discussion explores the public sector's digital roadmap, the role of innovation in lifting productivity, and how meaningful engagement with iwi will guide equitable transformation. Panellists also look ahead to the major digital initiatives on the horizon and how these will change government operations over the next decade. With a focus on designing citizen-centric services and understanding AI's growing influence, the panel outlines what must happen now to prepare Aotearoa for the next generation of public service.

Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu

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