An introduction to CMO Therapy
CMO Therapy19 Nov 2024

An introduction to CMO Therapy

Welcome to my new podcast, CMO Therapy!

Wait, what’s that, another podcast? OK OK. Give me a minute to tell my story.
My name is Lucy Heavens and I’m a senior marketing professional. I’ve worked in the fintech industry for more than 25 years and I love it!


One of my favourite and (so I’m told) top skills is relationship building, and I’ve built up quite a network of fintech marketers over the years. Not just any marketers. In my humble opinion, I’m super grateful to be surrounded by lots of awesome marketers.


In more recent years as I’ve become more senior (*cough* and older), I’ve realised that I need these awesome people in my life more than ever. The life of a CMO can be tough at times, right?


On a regular basis my WhatsApp pings with a “fancy a chat?” or “can I pick your brain?” message. I fondly call these ‘therapy sessions’ where my fellow CMOs and I bounce ideas off each other, discuss challenges and unpack sticky situations. Just to confirm – I am not suggesting I have all the answers, 100% not! But there is so much power in having a buddy, an ear, a trusted friend to talk things through.

Two heads are better than one. It takes a village… take your pick of any of those quotes. It’s this approach that’s helped me grow so much quicker into a better marketer and kept me sane over the years.

During one of our therapy sessions, one person said “Lucy, we should record this. So many other would definitely benefit from listening, learning, and offering another perspective.” So this is my gift to you.


If you’ve made it this far, I hoped I’ve tempted you enough to have a listen.


So, welcome to CMO Therapy everyone! A podcast that’s hopefully going to help you navigate your way through your marketing journey because let me tell you, I get it – being a marketing leader is no walk in the park.


In each episode we dive headfirst into the world of B2B marketing, where uncertainty, tight budgets, and fierce competition are just the beginning of the rollercoaster ride. But guess what? You're not alone in this. Why go solo when you can tap into the powerhouse of insights from some of the most awesome marketing leaders in the game?


And look, the title might include the word therapy, but we're not just talking about challenges here – we're tackling them head-on. Join us as we deep dive into the nitty-gritty, share war stories, and unlock secret strategies. Get ready for no-holds-barred conversations because sometimes I have no filter.


So, if you're a chief marketing officer, a marketing lead, or just someone looking to up their marketing game – then CMO Therapy is for you!


You’ll get one new episode every 2 weeks on a Tuesday – my new favourite day of the week - with chats about about so many marketing topics from AI, to thinking like a challenger, to how CMOs can love your CFO.


I’m so excited for you to listen and I hope you enjoy it as much as I do. So stay tuned for episode 1!


Music clip by Filo Starquez, Divergence

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The messy reality of the modern CMO

The messy reality of the modern CMO

In this episode of CMO Therapy, Lucy meets with the brilliant Sinead Willis for a very honest conversation about the messy reality of the modern CMO. Because sometimes the role you’re sold in the inte...

21 Apr 39min

Big Brand Muscle, Startup Hustle

Big Brand Muscle, Startup Hustle

Being a marketing leader in a big brand is one thing… but stepping into a startup? That’s a completely different sport. In this episode of CMO Therapy, Lucy is joined by Sharon Hergarty, who’s done bo...

7 Apr 34min

Why tone of voice still wins, even in the age of AI

Why tone of voice still wins, even in the age of AI

In this episode of CMO Therapy, Lucy sits down with the brilliant Mel Barfield, Managing Partner and Brand Voice Lead at Copy or Die, to talk about why tone of voice still matters massively… especiall...

24 Mars 41min

Founder knows best? Navigating trust, tension and truth at the top

Founder knows best? Navigating trust, tension and truth at the top

In this episode of CMO Therapy, Lucy is joined by Lucas Bergmans (ex Wise, Moneysupermarket, Cazoo, Heineken, Britvic) to get into one of the most important and most misunderstood relationships in B2B...

10 Mars 34min

Out of sight, out of mind? The real challenge of retention

Out of sight, out of mind? The real challenge of retention

In this episode of CMO Therapy, Lucy sits down with expert marketing leader and Brand & Marketing Director at Zego, Ingrid Sierra, to unpack one of the toughest challenges in B2B marketing: what reall...

24 Feb 34min

From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

What does it really take for a 160-year-old brand to stay relevant in a world obsessed with shiny new fintechs, challenger banks and AI-powered everything?In this episode of CMO Therapy, I’m joined by...

10 Feb 44min

Your customers are doing the marketing. Are you letting them?

Your customers are doing the marketing. Are you letting them?

In this episode of CMO Therapy, I’m joined by Paul Taylor who held senior marketing leadership roles at firms like Swift and SS&C, to unpack one of the most misunderstood (and under-invested) growth l...

27 Jan 45min

When 2 chiefs are better than 1: the rise of the power couple

When 2 chiefs are better than 1: the rise of the power couple

In this episode of CMO Therapy, I sit down with Michelle to talk about one of the most misunderstood (and quietly tense) relationships in the C-suite: the Chief Marketing Officer and the Chief Commerc...

13 Jan 41min

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