E28: Making tough decisions with Tomer Tagrin
SAAS Operators21 Okt 2025

E28: Making tough decisions with Tomer Tagrin

In this episode of The SaaS Operators Podcast, we sat down with Tomer Tagrin, Founder & CEO of Yotpo, to talk about how he built a billion-dollar company, and navigated one of the boldest pivots in SaaS. Tomer tells the story about how Yotpo shut down its high growth email and SMS products to focus on reviews, loyalty, and AI, and how he’s rebuilding the company to be AI-native from the ground up.

We talk about making tough decisions, sunsetting products to create focus and creating Yotpo Labs to move fast inside a large org. Tomer also shares his take on Shopify’s ecosystem, the reality that commerce is bigger than DTC, and how focus became Yotpo's competitive edge. The episode closes with a powerful explanation of what really matters, and what it's all for.

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E52: How AI Replaces People with Chase Mohseni from Creative OS

E52: How AI Replaces People with Chase Mohseni from Creative OS

In this episode Jack, Rishabh, Chase and Jeremiah talk about how AI is changing the way they run their teams day to day. Rishabh challenged Chase on why he keeps getting pulled into problems, and his ...

29 Apr 1h 15min

E50: The Future of Software Businesses with Maxx Blank from Triple Whale

E50: The Future of Software Businesses with Maxx Blank from Triple Whale

This podcast features an in-depth conversation with Maxx Blank, one of the co-founders of Triple Whale. Maxx shares the company's journey from a simple ecommerce dashboard that Maxx wanted for his own...

8 Apr 54min

E49: How To Build An App That’s Worth Buying with Varun Kundra

E49: How To Build An App That’s Worth Buying with Varun Kundra

In this episode of the SaaS Operators Podcast, Varun Kundra , co-founder of AfterSell, talks about how the business was built around post-purchase upsells on Shopify. The core product sits in the wind...

30 Mars 53min

E48: From Service to SaaS with Aaron Schwartz & Daniel Brady

E48: From Service to SaaS with Aaron Schwartz & Daniel Brady

In this episode Aaron Schwartz and Daniel Brady, co-founders of Orita, joined us and we talked about how they built an ML-powered audience intelligence product for e-commerce brands. Orita tells you w...

23 Mars 1h 5min

E47: Building The World’s First AI Creative Strategist with Alex Cooper & Maneesh Apte

E47: Building The World’s First AI Creative Strategist with Alex Cooper & Maneesh Apte

In this episode Alex Cooper and Maneesh Apte, two of the co-founders of Parker, joined us to talk about building an AI creative strategist that lives inside your Slack channel. Parker feels like a sen...

17 Mars 1h 6min

E46: Acquiring Marketing SaaS & Agencies with Chase Chappell

E46: Acquiring Marketing SaaS & Agencies with Chase Chappell

In this episode Chase Chappell, the founder of Sirge, Success AI, Ads Mastery and Partner at DOE Media, joins us to talk about building a vertically integrated e-commerce operation, acquiring marketin...

9 Mars 51min

E45: Swiping Left on Ads Like Tinder with John Gargiulo

E45: Swiping Left on Ads Like Tinder with John Gargiulo

In this episode we talked to John Gargiulo, the founder of Airpost. Airpost makes new video ads every week for enterprise advertisers spending $1M or more a month on Facebook ads. They've got human cr...

2 Mars 54min

E44: 3,500 Customers and Zero Outbound with Shaan Arora

E44: 3,500 Customers and Zero Outbound with Shaan Arora

In this episode we talked to Shaan Arora, the co-founder of Alia, about bootstrapping Alia Popups from $1M to $9M ARR in a year, bootstrapped, with zero outbound, and no venture capital. He started bu...

23 Feb 53min

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