310 - Dr. Andrew Ciccolini | Serenity Vet

310 - Dr. Andrew Ciccolini | Serenity Vet

Veterinary clinics are currently facing a market shift where appointment volumes are down, revenues are tightening, and relief staffing has become both expensive and administratively messy. This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Andrew Ciccolini, co-founder of Serenity Vet, about a new subscription-based relief management model that replaces 20% transaction fees with a streamlined, flat-fee platform.

Dr. Andrew shares how clinics can use data-driven tools—like profitability calculators, market benchmarks, and Average Check Transaction (ACT) tracking—to ensure relief shifts drive revenue rather than just filling gaps. Learn how to reclaim control of your relief network, reduce administrative burnout, and run a more profitable practice in a shifting economy.

Learn more about the Serenity Vet.

Dr. Ciccolini recommends "Do What Matters Most: Lead with a Vision, Manage with a Plan, Prioritize Your Time" by Rob and Steven Shallenbergers.

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Avsnitt(100)

323 - Gary Peters | PupPilot

323 - Gary Peters | PupPilot

This week, Shawn Wilkie and Dr. Ivan Zak talk with Gary Peters, co-founder and CEO of PupPilot, about how AI front-office technology is helping with front-desk understaffing and burnout in veterinary ...

13 Aug 24min

322 - Neshmeen Faatimah | Nuzzle Technologies

322 - Neshmeen Faatimah | Nuzzle Technologies

This week, Shawn Wilkie and Dr. Ivan Zak catch up with Neshmeen Faatimah, the founder and CEO of Nuzzle Technologies, Inc., to discuss how AI-powered simulations are transforming veterinary communicat...

14 Maj 18min

321 - Guilherme Coelho | Maven Pet

321 - Guilherme Coelho | Maven Pet

This week, Shawn Wilkie and Dr. Ivan Zak welcome Guilherme Coelho, Co-founder and CEO of Maven Pet, to discuss how AI-powered pet wearables are helping owners better understand their pets' health betw...

7 Maj 20min

320 - Dr. Lisa Beagan | Your Vet Direction

320 - Dr. Lisa Beagan | Your Vet Direction

This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Lisa Beagan, founder of Your Vet Direction, to discuss how AI-supported triage can bring more structure, consistency, and safety to veterinary inta...

30 Apr 19min

319 - Marisa Hoskins | Paws Abroad Inc

319 - Marisa Hoskins | Paws Abroad Inc

International pet travel is one of those topics that sends both pet owners and veterinary teams into a quiet panic. This week, Shawn Wilkie and Dr. Ivan Zak sit down with Marisa Hoskins, the founder o...

23 Apr 19min

318 - Dr. Ragen McGowan | Petivity by Purina

318 - Dr. Ragen McGowan | Petivity by Purina

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Ragen T.S. McGowan from Petivity powered by Purina about how the brand's Smart Litter Box Monitor provides a voice for cats. They discuss how AI...

16 Apr 23min

317 - Brendan Baker | PawthosX

317 - Brendan Baker | PawthosX

This week, Shawn Wilkie and Dr. Ivan Zak welcome Brendan Baker, founder and CEO of PawthosX, to talk about why the next generation of veterinary tech isn't more tools — its orchestration. Brendan shar...

9 Apr 19min

316 - Eric Humbert | Invoxia

316 - Eric Humbert | Invoxia

Veterinary medicine has long relied on "snapshots" of health taken during clinic visits, but what happens during the months in between? This week, Shawn Wilkie and Dr. Ivan Zak speak with Eric Humber...

2 Apr 18min

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