Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

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Avsnitt(224)

Patch [FIX] Tuesday – [The 570-CVE Month], Ep. 34

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June 2026 has no headliner. Instead of one critical bug, the release spreads thin across the kernel, the network stack, a code editor, an AI assistant, a bootloader, and a nine-year-old Linux root bug...

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The May 2026 Microsoft Patch Tuesday release looks quiet on the surface – no actively exploited zero-days, no public disclosures at release, and a CVE count below the four-month average. Don't let tha...

12 Maj 34min

Patch [FIX] Tuesday – [Emergency Episode: DirtyFrag Exploit Before Patch], Ep. 31

Patch [FIX] Tuesday – [Emergency Episode: DirtyFrag Exploit Before Patch], Ep. 31

Breaking from the normal Patch Tuesday cadence for an emergency drop. On May 7, security researcher Hyunwoo Kim published a working proof-of-concept for DirtyFrag - a Linux kernel local privilege esca...

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In this episode of Autonomous IT, Live!, we break down the widening gap between exploitation speed and remediation reality. Disclosed vulnerabilities keep climbing, exploitation windows keep shrinking...

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Secure IT – Claude Mythos: AI Vulnerability Hype vs. Evidence, E23

Secure IT – Claude Mythos: AI Vulnerability Hype vs. Evidence, E23

Claude Mythos dominated the AI security conversation for two weeks straight, from the Cloud Security Alliance's strategy briefing to sharp public skepticism to yesterday's Bloomberg report that unauth...

23 Apr 7min

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