Pro Salesforce3 Dec 2024

Pro Salesforce, Season 2, Episode 3: How to Customize the Default Knowledge Base in Experience Cloud

In this podcast episode, Sergii Romashov, an Admin Team Lead and a Salesforce Consultant at Synebo and a podcast host, discusses how and why to customize a Salesforce Knowledge Base in Experience Cloud with Yana Pushkar, a Head of Delivery Department at Synebo.

✅The podcast focuses on the business value Knowledge Base can bring to business, emphasizing the limitations of default Knowledge Baes and the customization potential. Additionally, Sergii and Yana share Salesforce Knowledge Baes customization success stories, team composition required for customization, and common challenges that may arise during the customization process.

👉This podcast is created to network with tech and design leaders. Let’s connect on LinkedIn:

🎙 Sergii Romashov, Admin Team Lead, a Salesforce Consultant at Synebo, and a podcast host. A dedicated professional who loves sharing his expertise in the Salesforce ecosystem /

https://www.linkedin.com/in/sergii-romashov-69b7871a3/

🎙 Yana Pushkar, a Dead of Delivery Department at Synebo. She oversees the technical delivery of projects to customers, monitoring performance and managing risks / https://www.linkedin.com/in/yana-chekan-24b18811a/?originalSubdomain=ua

Synebo is a certified Salesforce development partner and a Salesforce PDO. We have 9+ years of experience, 160+ Salesforce specialists on the team, and 255+ Salesforce certifications in-house. / https://www.linkedin.com/company/synebo/

👉You can also access our podcasts via:

Synebo official website / https://www.synebo.io/podcasts/

Apple Podcasts / https://podcasts.apple.com/us/podcast/pro-salesforce/id1678570650

Thanks for listening!

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