Ep050 - Transparency...do you see it?

Ep050 - Transparency...do you see it?

In this episode of Practice Matters, we explore how transparency within veterinary teams can transform client relationships and strengthen practice culture. Drawing on expert insights from Dr Rebecca Maher from Inside Minds, we unpack why transparency isn’t just about pricing—it’s about communicating value, fostering clarity, and helping clientsfeel confident in their decisions. Vet teams often shy away from open conversations about cost and care, but when approached with empathy and behavioural insight, transparency builds trust, reduces surprises, and enhances client satisfaction. Learn how teams can embrace openness, improve communication skills, and make every interaction more meaningful for clients and their pets.

As ever, we would love to hear from your practice – send us a voice note or message to 07709 83 68 65

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Avsnitt(61)

Ep061 - Life After Graduation

Ep061 - Life After Graduation

Welcome back to Practice Matters, the podcast that champions independent veterinary practices and the brilliant people within them. In this episode, we're reflecting on FIVP's recent appearance at the...

28 Juli 20min

Ep060 - Practice Uniqueness with Andy Donley

Ep060 - Practice Uniqueness with Andy Donley

In this ‘Practice Matters’ episode, we're joined by ANDY DONLEY from Practice Made Purrfect to tackle one of the most common - and quietly costly - problems in vet marketing: sounding exactly like eve...

14 Juli 15min

Ep059 - Cats Protection Summer Reception

Ep059 - Cats Protection Summer Reception

In this special edition of FIVP Practice Matters, recorded at a landmark parliamentary reception at Westminster hosted by Cats Protection, Ian Wolstenholme is joined by JOHANNA BAXTER MP, Chair of the...

30 Juni 18min

Ep058 - BEVA - Imogen Burrows

Ep058 - BEVA - Imogen Burrows

In this episode of Practice Matters, we sit down with IMOGEN BURROWS, President of the British Equine Veterinary Association (BEVA), to explore the real landscape of equine veterinary practice today. ...

16 Juni 18min

Ep057 - National SQP Week 2026

Ep057 - National SQP Week 2026

They've been part of veterinary medicines legislation since 2005, yet the three letters SQP are still not as widely recognised as they perhaps should be. That's about to change. For the very first tim...

2 Juni 19min

Ep056 - Pet Blood Bank UK

Ep056 - Pet Blood Bank UK

When a critical patient arrives and every second counts, access to blood products can mean the difference between life and death. But what does it actually take to keep thoselifesaving supplies availa...

19 Maj 15min

Ep055 - Protect Yourself!

Ep055 - Protect Yourself!

With 61% of the veterinary profession now female, personal safety has never been more relevant — yet it remains one of the most overlooked conversations in the industry.  In this episode, Ian Wolstenh...

5 Maj 14min

Ep054 - Vetamorphosis

Ep054 - Vetamorphosis

Our veterinary profession is (fortunately) blessed in the modern age with lots of support for colleagues struggling with their mental health wellbeing.  Oftentimes, this care is drawn upon when proble...

21 Apr 15min

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