Radio Show #628 – Ensuring Your Team Feels Complicit in Delivering Customer Outcomes
Engage for Success4 Mars

Radio Show #628 – Ensuring Your Team Feels Complicit in Delivering Customer Outcomes

Guest: Peter Cross: Author of ‘Start with the Customer’ Peter Cross is a leading authority on serving customers in a changing world. Renowned as a champion and unflinching campaigner for world class customer service, his belief in the value of service, both to business, the customer and our broader society has fuelled a lifetime’s work, raising service standards across multiple sectors and building a deeper awareness of its transformational commercial power. After lengthy stints in the luxury and retail sectors, Peter joined forces with Mary Portas to build one of London’s foremost customer marketing and insight agencies. He then spent eight years in charge of customer experience at the John Lewis Partnership. Today, Peter is a consultant, international speaker and one of the world’s foremost authorities on customer behaviour, advising on the art of customer service and employee engagement. He is Vice President at the Institute of Customer Service, an ambassador for the Retail Trust and Pride Wide and Leader in Residence at the University of Leeds. Peter’s first book, ‘Start with the Customer’ was published by Pearson. An instant bestseller, the book was referred to by the Grocer magazine as the “essential text on customer experience”. Join us as we discuss employee empowerment and engagement . Host: Andy Goram

Avsnitt(107)

Radio Show #635 How Leaders Can Turn Disengaged Teams into Connected Ones

Radio Show #635 How Leaders Can Turn Disengaged Teams into Connected Ones

Guest: Tom Krieglstein: CEO of Swift Kick Leadership Most organizations treat engagement like a checklist. Run a survey, share the results, hope something changes. But real engagement isn’t a program...

23 Apr 19min

Radio Show #634 – The Future of Work isn’t Something That Happens to us. It’s Something we Co-Create.

Radio Show #634 – The Future of Work isn’t Something That Happens to us. It’s Something we Co-Create.

Guest: Tom Kegode: Founder of SparkShift. With 16+ years spanning retail banking, innovation strategy and large-scale people transformation, Tom brings a rare blend of frontline experience and strate...

16 Apr 31min

Radio Show #633: Accomplished Leadership Strategist Explains Why Curiosity is a Superpower for Growth

Radio Show #633: Accomplished Leadership Strategist Explains Why Curiosity is a Superpower for Growth

Guest: Debra Clary – leadership strategist, TEDx speaker, and founder of The Clary Group Debra Clary is a leadership strategist, researcher, and executive coach with over four decades of leadership e...

7 Apr 20min

Radio Show #632- The Single Biggest Lever for Workplace Wellbeing The Manager

Radio Show #632- The Single Biggest Lever for Workplace Wellbeing The Manager

Guest: Stella Gavinho – Wellbeing Strategist & Public Speaker Organisations invest millions in wellbeing initiatives, yet one factor consistently determines whether these efforts succeed or fail – th...

31 Mars 30min

Radio Show #631- Solving the Last-Mile Culture-Change Challenge With AI

Radio Show #631- Solving the Last-Mile Culture-Change Challenge With AI

Guest: Elie Rashbass – CEO and Co-founder of ScultureAI Elie began his career in M&A and investment roles at leading firms including Macquarie, Lazard, and Fidelity. A Chartered Financial Analyst wit...

24 Mars 31min

Radio Show #630: Building High-Performance Team Cultures

Radio Show #630: Building High-Performance Team Cultures

Guest: Ellie Holbert- Partner to Execs & People Leaders After years in management consulting, Ellie Holbert noticed a consistent pattern: organizations would invest heavily in tools, technology, and ...

17 Mars 30min

Radio Show #629 – How to Navigate Your Career Like a Legend – Lessons in Leadership, Legacy and Learning from History’s Icons

Radio Show #629 – How to Navigate Your Career Like a Legend – Lessons in Leadership, Legacy and Learning from History’s Icons

Guest: Natalie Abou-Alwan- Lawyer and Author/Illustrator Natalie Abou-Alwan is an accomplished, international, London-based lawyer and author/illustrator of How to Navigate Your Career Like a Legend ...

12 Mars 25min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-jossan-nina
rss-svart-marknad
rss-borsens-finest
badfluence
avanzapodden
uppgang-och-fall
svd-tech-brief
bathina-en-podcast
fill-or-kill
lastbilspodden
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
tabberaset
rss-inga-dumma-fragor-om-pengar
24fragor
kapitalet-en-podd-om-ekonomi
rikatillsammans-om-privatekonomi-rikedom-i-livet
borsmorgon