AOTC EP 30 - Insurance Carriers: Here’s How To Successfully Implement A Digital Roadmap

What does customer service mean today? It means being proactive and reaching out to the customer. It means making it easy for the customer to do business with you. The insurance industry has not been a leader in adopting this kind of customer outreach platform. In fact, the industry has been a laggard. But that’s changing quickly, as more insurance-specific digital platforms become available and technology solutions providers guide insurance carriers along their digital pathway. In this episode, we examine both the theory and the application of a digital roadmap for insurance carriers so they can put their customers first. Our guests include Donn Vucovich, Gerent’s Insurance practice lead and Robert Rudy, an industry veteran with hands-on experience in digital implementation and founder of Paradox Advisors, a company that offers technology guidance to the insurance industry. Our Guests Donn Vucovich – Donn is Gerent’s Insurance Practice Lead, taking the message of digital transformation to the insurance industry. Donn has held senior management positions for more than 30 years in insurance, designing and guiding implementations to streamline operations within numerous insurance companies. Robert Rudy – Robert is the founder of Paradox Advisors, offering technology know-how and guidance for insurance firms. He has years of experience in creating new revenue streams by developing innovative products, services, and capabilities to grow customer and distribution channel relationships. Key Ideas 0220 – Digital Roadmap defined in simple terms 0603 – Why new insurance products are necessary for a digitalized insurer and for the customer 0934 – How one company set out alone on a digital roadmap…and got lost 1857 – The first benchmark of success on the roadmap: bringing in outside expertise