Episode 4 of 25: Krisehåndtering: When Violence Strikes – Crisis Prevention on the Front Line

In this episode, we explore Chapter 4 of the anthology Crisis Management edited by Tore Hafting (2017), written by Pål Ellingsen and Ole Jørgen Ranglund. This chapter addresses the rising challenge of violence and serious threats against frontline employees, such as those working in health and social services, and emphasizes the importance of leadership, planning, and a proactive organizational culture in preventing and managing such incidents.

We discuss:

• The prevalence and impact of workplace violence and threats – with particular focus on healthcare workers and social service employees.

• Consequences of violence: Physical, psychological, and social effects for both the victim and their surroundings.

• Definitions of violence and threats – including physical, psychological, and material violence, and how they are experienced.

• Why violence is a workplace issue, not a personal one.

• The role of leaders in preparing the organization to handle potential violent incidents through systematic safety and mental preparedness.

• Preventive strategies: Including dialogue-based leadership, colleague support systems, conflict resolution training, and a culture for mutual respect and feedback.

• The importance of recognizing the individual: Reflections on leadership and the relational dimension in crisis prevention, drawing on the philosophy of Martin Buber and the concept of the "I-Thou" relationship.

• The role of physical space: How office design and environmental cues influence potential for aggression or cooperation.

• Crisis leadership: A three-part model from Atle Dyregrov (2015) emphasizing information, care, and motivation during and after a violent event.

• Case studies: Including examples from municipal service centers and learning points from high-pressure encounters.

This episode highlights that good crisis leadership begins long before the crisis happens. Preventing violence and threats requires clear communication, relational awareness, well-practiced routines, and supportive environments—both socially and physically.

Disclaimer:
This podcast is an independent, AI-generated educational resource and is not affiliated with or officially endorsed by Pål Ellingsen, Ole Jørgen Ranglund, Tore Hafting, or Vigmostad & Bjørke. While we strive to present accurate information, we do not take responsibility for any errors, omissions, or misinterpretations. Listeners are encouraged to refer to the original book "Crisis Management" for a comprehensive understanding.

Source:
Hafting, T. (ed.) (2017). Crisis Management. Vigmostad & Bjørke AS.