Ep 3 | John-Paul Scoville

Ep 3 | John-Paul Scoville

Today, Irina Cismas, our Host and Head of Marketing at Custify, is joined by John Paul Scoville, VP of Customer Success at Cinch.

Join us as we deep dive into the challenges faced by customer success managers. You’ll discover more about building a great CS team and how you can juggle various CS tools.

You’ll discover:

  • What milestones to achieve in the 30, 60, and 90 days of your career as a CSM?
  • Common CS myths and misconceptions and how to learn from your mistakes
  • Balancing client expectations with deliverables and the art of setting and resetting expectations.
  • How to sell a customer success platform internally, to stakeholders and board members
  • Building a team of CSMs with innate qualities that are both customer-focused and data-driven.

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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Avsnitt(74)

Ep 74 | Kate Panasenko

Ep 74 | Kate Panasenko

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kate Panasenko, Customer Success Manager at Raccoon Gang, a company that builds and customizes e-learning pla...

2 Juli 21min

Ep 73 | Patrick Ford

Ep 73 | Patrick Ford

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Patrick Ford, Customer Success Manager at Softr, a no-code platform for building apps and client portals. Pat...

30 Juni 26min

Ep 72 | Viola Marku

Ep 72 | Viola Marku

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Viola Marku, Head of Customer Success at WunderGraph, an open source platform that helps engineering teams ma...

26 Juni 21min

Ep 71 | Veronica Bianchini

Ep 71 | Veronica Bianchini

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Veronica Bianchini, Senior Strategy Customer Success Manager at Discuss, a qualitative research platform for ...

24 Juni 20min

Ep 70 | Katrin Loodus

Ep 70 | Katrin Loodus

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Katrin Loodus, Customer Success Manager in the cybersecurity space. After more than a decade with the same or...

18 Juni 18min

Ep 69 | Nir Kalish

Ep 69 | Nir Kalish

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Nir Kalish, VP of Customer Success at BlinkOps, an AI platform that helps security teams automate their opera...

16 Juni 26min

Ep 68 | Alexandra Ardelean

Ep 68 | Alexandra Ardelean

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alexandra Ardelean, Senior Customer Success Manager at BigTime, a professional service automation platform fo...

11 Juni 23min

Ep 67 | Silviana Prodan

Ep 67 | Silviana Prodan

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and...

9 Juni 19min

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