Ep 31 | Karina De Alba

Ep 31 | Karina De Alba

  • In our latest episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, invites Karina De Alba, Head of Customer Success at Weglot. Karina talks about her amazing journey from being a dancer instructor in San Francisco to being the Head of CS at a company in Paris. What You’ll Learn: ☑️ How to switch from one career to another and master various skills ☑️ How to structure the CS customer success team ☑️ What are the right skills for CS ☑️ The importance of the right tool stack for CS ☑️ How to overcome customer challenges
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    With Custify, you can:

    ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

    Want to do great things with your customer success initiative? Keep in touch with us below:

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    Avsnitt(74)

    Ep 74 | Kate Panasenko

    Ep 74 | Kate Panasenko

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Kate Panasenko, Customer Success Manager at Raccoon Gang, a company that builds and customizes e-learning pla...

    2 Juli 21min

    Ep 73 | Patrick Ford

    Ep 73 | Patrick Ford

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Patrick Ford, Customer Success Manager at Softr, a no-code platform for building apps and client portals. Pat...

    30 Juni 26min

    Ep 72 | Viola Marku

    Ep 72 | Viola Marku

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Viola Marku, Head of Customer Success at WunderGraph, an open source platform that helps engineering teams ma...

    26 Juni 21min

    Ep 71 | Veronica Bianchini

    Ep 71 | Veronica Bianchini

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Veronica Bianchini, Senior Strategy Customer Success Manager at Discuss, a qualitative research platform for ...

    24 Juni 20min

    Ep 70 | Katrin Loodus

    Ep 70 | Katrin Loodus

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Katrin Loodus, Customer Success Manager in the cybersecurity space. After more than a decade with the same or...

    18 Juni 18min

    Ep 69 | Nir Kalish

    Ep 69 | Nir Kalish

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Nir Kalish, VP of Customer Success at BlinkOps, an AI platform that helps security teams automate their opera...

    16 Juni 26min

    Ep 68 | Alexandra Ardelean

    Ep 68 | Alexandra Ardelean

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alexandra Ardelean, Senior Customer Success Manager at BigTime, a professional service automation platform fo...

    11 Juni 23min

    Ep 67 | Silviana Prodan

    Ep 67 | Silviana Prodan

    In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and...

    9 Juni 19min

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