Mastering CS: Candid Leader Insights2 Apr

Ep 52 | Pietro Restivo

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Pietro Restivo, Manager of Customer Success at Mia Platform — a company helping enterprises scale their digital platforms across APIs, microservices, and DevOps environments. Pietro shares how his background as a product owner shaped his transition into Customer Success, how he built a CS function from the ground up, and why outcome-oriented thinking connects both roles. This episode is especially relevant for anyone working in CS, leading a CS team, or considering a move from product.

What You’ll Learn:

☑️ How a product owner background translates into a stronger CS practice

☑️ Why Mia Platform organizes CS teams by industry vertical

☑️ What a structured Sales → CS handoff looks like in practice

☑️ How to advocate for customers without overwhelming the product roadmap

☑️ Why internal team education is one of the first processes to formalize

☑️ What becomes more complex as a CS function scales in a technical organization

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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