Mastering CS: Candid Leader Insights8 Apr

Ep 53 | Dominik Nenicka

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Dominik Nenicka, CS Team Lead at Resistant. They discuss what customer success looks like when your product’s job is to prevent problems before they happen, how to prove value when success means silence, and what it takes to scale a CS team in a company doubling revenue year over year. Dominik also shares why usage metrics can be misleading in fraud prevention and how to build trust with clients in security-sensitive industries.

What You’ll Learn:

☑️ Why Dominik moved from sales and account management into CS leadership

☑️ How Resistant structures CS and account management as complementary functions

☑️ Why usage metrics can mislead in fraud prevention—and what to measure instead

☑️ How to build trust and gather insights in security-sensitive environments

☑️ What changes structurally when a company doubles revenue year over year

☑️ What skills matter most when hiring CSMs for complex, compliance-driven products

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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Avsnitt(74)

Ep 74 | Kate Panasenko

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Ep 73 | Patrick Ford

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Ep 72 | Viola Marku

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Ep 71 | Veronica Bianchini

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Veronica Bianchini, Senior Strategy Customer Success Manager at Discuss, a qualitative research platform for ...

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Ep 70 | Katrin Loodus

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Katrin Loodus, Customer Success Manager in the cybersecurity space. After more than a decade with the same or...

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Ep 69 | Nir Kalish

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Nir Kalish, VP of Customer Success at BlinkOps, an AI platform that helps security teams automate their opera...

16 Juni 26min

Ep 68 | Alexandra Ardelean

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Alexandra Ardelean, Senior Customer Success Manager at BigTime, a professional service automation platform fo...

11 Juni 23min

Ep 67 | Silviana Prodan

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and...

9 Juni 19min