Harald’s Curious Corner13 Nov 2025

What’s The Role of L&D in The AI Era?

“What’s the real role of L&D in the age of AI?”

This is the first big question we hope to answer in Harald’s Curious Corner.

To get some perspective, I spoke with Lori Niles-Hofmann, strategist and author of Eight Levers of EdTech Transformation. She has spent years helping organizations navigate big shifts in learning technology and knows what works and what doesn’t. We discussed where L&D teams often get stuck with AI, how automation affects our day-to-day work, and what it means to design learning that feels personal.

Lori’s point is clear. The job of L&D is to help people stay relevant as work evolves.

Some curious takeaways:

The future of L&D is about designing experiences, not building courses
Clinging to old practices risks making L&D irrelevant
Clean, governed data is non-negotiable for AI in learning

Episode highlights:

(00:00) Welcome to Harald’s Curious Corner

(03:37) The biggest mistakes L&D teams make with tech

(05:21) How AI is changing the core of L&D

(09:55) The shift from courses to customized learning experiences

(16:46) The biggest hurdles L&D will face with AI

(19:54) Skills that will always matter in the AI era

(22:16) How L&D can start working with IT, sales, and ops

(25:34) What new L&D leaders should focus on

(31:26) What Lori would change about L&D

(37:06) The one question every L&D leader should answer

Connect with the guest:

Lori Niles-Hofmann on LinkedIn: https://www.linkedin.com/in/lorinileshofmann/

Explore 8Levers: https://www.8levers.com/

Purchase The Eight Levers of EdTech Transformation: https://a.co/d/1Jpt8Az

Follow me on the following sites:

Harald Overaa on LinkedIn: https://www.linkedin.com/in/haraldovera/

Subscribe to Harald’s Newsletter: https://www.linkedin.com/newsletters/6901795950403186688/

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