How L&D Can Drive Real Behaviour Change
The real challenge for L&D is not delivering content. It is helping people change how they work.Jon Harald Espolin joins me for a conversation that sits at the intersection of leadership, learning, an...
23 Apr 42min
Why Shiny Solutions Don’t Hold Up
Across these conversations with Dave Derington, John Leh, Debbie Smith, Courtney Sembler, Kristine Kukich, Dan Braithwaite, Melissa Kruminas, Clea Mahoney, and Vicky Kennedy, one question kept resurfa...
16 Apr 21min
Why Customer Education Needs Strategy First
Customer education fails when teams rush to buy technology before looking at the problem they’re trying to solve.In this episode, I sit down with Vicky Kennedy, Founder and Chief Education Architect o...
9 Apr 44min
How HubSpot Academy Revolutionized Customer Education
Customer education is the key to long-term growth. If you can't connect education to customer success, you're missing out.In this episode, I sit down with Courtney Sembler, former Senior Director at H...
26 Mars 45min
What Great Customer Education Looks Like at Scale
Customer education can’t just focus on clicks. It has to focus on the jobs to be done.That is the big question at the heart of this episode. What is customer education really for, and how do you prove...
19 Mars 44min
How to Tie Learning to Revenue
Data is power. If you can’t tie learning to revenue, you’re guessing.Customer education has moved from a support function to a growth strategy. In this episode, I sit down with John Leh, CEO and Lead ...
11 Mars 45min
Dave Derington’s Journey From Music to Customer Education
Customer education shouldn’t stop at “You’re trained.” It’s just the start. What truly matters is whether a scientific approach to learning drives real outcomes, transforming how customers engage with...
5 Mars 42min
