Understanding complaints and early resolution opportunities

Understanding complaints and early resolution opportunities

The latest episode of the Today’s Wills and Probate podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the challenges facing firms, and the strategic work underway to improve first‑tier resolution across the legal sector. The backdrop to the discussion is the increase in the number of cases in which LeO identify poor complaints handling, up from 46% in 2023/24 to 49% in 2024/25; and efforts to stop complai...

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Avsnitt(88)

Back to the future; the return of the 'family lawyer'

Back to the future; the return of the 'family lawyer'

Given the changing dynamics of estate planning and private client law there is an opportunity for lawyers and law firms to reassert the principle of the 'family lawyer'; someone to whom a family can t...

2 Juli 39min

CILEX CEO Interview: "I was in the job for 16 days before Mazur..."

CILEX CEO Interview: "I was in the job for 16 days before Mazur..."

After a baptism of fire when just 16 days into her new role as CEO of the Chartered Institute of Legal Executives (CILEX) Jennifer Coupland was thrust into one of the biggest crises legal services has...

18 Juni 32min

A highly unusual way to scatter loves ones' ashes

A highly unusual way to scatter loves ones' ashes

When we think about scattering a loved ones' ashes we might picture a favourite spot or peaceful place that holds an important part in our lives. Not many of us would think about releasing them from ...

4 Juni 18min

The "motherhood penalty" and the legal profession

The "motherhood penalty" and the legal profession

The latest Today’s Wills and Probate Podcast turns its attention to one of the profession’s most persistent, and least openly discussed, challenges: the impact of maternity leave on women’s careers in...

20 Maj 28min

What do 250,000 wills tell us about private practice in 2026?

What do 250,000 wills tell us about private practice in 2026?

The latest Today’s Wills & Probate Podcast looks at what can be understood from analysis of over 250,000 Wills and what clients really want. The data is drawn from LEAP Estates' comprehensive 2026 Pr...

7 Maj 36min

Tackling the funding gap in estate administration

Tackling the funding gap in estate administration

Founded in 2020 Provira is one of a handful of FCA-regulated organisations offering inheritance and estate lending services to cover inheritance tax and estate costs. In this latest Today's Wills and...

23 Apr 19min

The future of technology in wills and probate

The future of technology in wills and probate

From lawyer, to Microsoft and Meta, and now to Arken.legal, Anthony Philips legal journey takes him through a series of household technology names and halfway round the world before recently landing a...

26 Mars 33min

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