275 : From Pissed to Empowered: How Consumer Feedback Drives Business Transformation
Send us Fan Mail What if the most valuable thing a customer could do for your business was complain? In this episode of Navigating the Customer Experience, Yanique Grant sits down with Michael Podolsk...
30 Juni 26min
274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.
Send us Fan Mail NAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs What happens to your customers when the leader ...
9 Juni 28min
273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo
Send us Fan Mail What does it actually take to lead in an era where artificial intelligence is reshaping every industry, every role, and every assumption about how work gets done? On this episode of N...
2 Juni 15min
Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation
Send us Fan Mail 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To...
26 Maj 11min
272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr
Send us Fan Mail What does it take to walk into a room full of strangers and walk out with real connections? In this episode of Navigating the Customer Experience, host Yanique Grant sits down with Al...
19 Maj 29min
270 : AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson
Send us Fan Mail In this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business visibili...
5 Maj 32min
269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch
Send us Fan Mail In this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, for a powerful conversation on lea...
3 Mars 19min
