How to Stop Being On Call 24/7 at Your B&B (Without Losing Guests)-126

How to Stop Being On Call 24/7 at Your B&B (Without Losing Guests)-126

Still answering guest messages late at night? Feeling like your B&B never switches off?

In this week’s episode of Beds, Breakfast & Business, Gerry MacPherson shares practical systems that help B&B owners stop being on call 24/7 without damaging guest experience.

You’ll learn how to reduce repetitive guest questions, automate communication, set professional boundaries, and create calmer daily operations.

This podcast is for independent B&B owners, aspiring innkeepers, boutique hospitality operators, and anyone trying to create a more manageable hospitality business.

Expect honest conversations, practical hospitality systems, and real-world lessons designed to reduce stress while improving guest experience.

Gerry MacPherson knows hotel ownership is not always glamorous.

Years ago, he helped operate a small hotel in Halifax, Nova Scotia, where he experienced first-hand the pressure, unpredictability, and daily chaos that many hospitality properties still face today.

Since then, Gerry has spent decades working in hospitality and tourism, visiting properties across the world and learning what truly makes independent hotels succeed.

Today, through Beds, Breakfast & Business, he helps B&B owners create calmer operations, stronger guest experiences, more direct bookings, and less stress through practical systems and honest hospitality conversations.

📅 New episodes released weekly.

📥 Download the free Your B&B Starter Blueprint:
Your B&B Starter Blueprint

🌐 Visit Beds, Breakfast & Business:
Beds, Breakfast & Business

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Facebook Group

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LinkedIn Profile

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Instagram Profile

Make sure to subscribe.

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Avsnitt(136)

Why Some Bed & Breakfasts Always Get Five-Star Reviews (And How Yours Can Too)-137

Why Some Bed & Breakfasts Always Get Five-Star Reviews (And How Yours Can Too)-137

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Guest Messaging for B&B Owners: The Five Conversations That Turn First-Time Guests into Loyal Fans-136

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Download your free Your B&B Starter Blueprint: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download It’s a practical starting point for current and aspiring B&B owners who want cl...

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Guest Communication Tips: 5 Ways to Get More 5-Star Reviews-135

Guest Communication Tips: 5 Ways to Get More 5-Star Reviews-135

Download your free Your B&B Starter Blueprint:https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-downloadIt’s a practical starting point for current and aspiring B&B owners who want clea...

11 Aug 26min

The Guest Journey: How to Create Memorable Moments from Check-In to Check-Out-134

The Guest Journey: How to Create Memorable Moments from Check-In to Check-Out-134

NEW THIS WEEK Guest Experience Audit Checklist How does your B&B really feel from your guest’s point of view? Use this simple checklist to walk through the guest journey, identify small friction point...

4 Aug 24min

The Secret to Creating Memorable Guest Experiences That Keep Guests Coming Back-133

The Secret to Creating Memorable Guest Experiences That Keep Guests Coming Back-133

NEW THIS WEEK Guest Experience Audit Checklist How does your B&B really feel from your guest’s point of view? Use this simple checklist to walk through the guest journey, identify small friction point...

28 Juli 27min

What Are the 3 Numbers Every B&B Owner Must Track to Stay Profitable?-132

What Are the 3 Numbers Every B&B Owner Must Track to Stay Profitable?-132

The 3 Numbers Every B&B Owner Must Track Are you busy... but still not making the profit you expected? Many B&B owners work incredibly hard yet struggle to understand what their numbers are really tel...

21 Juli 16min

Why Are Guest Messages Taking Over Your Life and What Can You Do About It?-131

Why Are Guest Messages Taking Over Your Life and What Can You Do About It?-131

Are Guest Messages Taking Over Your Life? What if the real problem isn't your guests? What if it's your communication system? In this episode of Beds, Breakfast & Business, you'll discover why guest m...

14 Juli 15min

How to Get More Direct Bookings for Your B&B Without Spending More on Marketing-130

How to Get More Direct Bookings for Your B&B Without Spending More on Marketing-130

Are OTA Commissions Quietly Stealing Your Profit? Direct bookings are one of the simplest ways for bed and breakfast owners to increase profit without adding rooms, hiring staff, or spending more on a...

7 Juli 12min

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