Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257

Are we actively designing our own future, or just everyone else's? 🔮 Discover how integrating "futures thinking" into your practice can help you spot industry shifts early and make better, more deliberate decisions today.

It’s easy to get stuck in the day-to-day grind of deadlines and deliverables. But if we don't think about the long-term role of design, we risk building a world we don't actually want to live in.

In this episode, Marc sits down with Professor Lucy Kimbell—author of the upcoming book "Futures for Design"—to tackle a fascinating issue: the "futures blind spot." We explore why designers work tirelessly to shape the future of healthcare or education, yet rarely apply that same forward-thinking lens to our own profession.

🎧 In This Episode

• The Futures Blind Spot: Why designers often fail to apply futures inquiry to their own professional practice.
• Strategic Uncertainties: Why studying what you don't know is far more valuable than trying to predict a perfect, clear picture of the future.
• Growing Your Futures Literacy: Practical, everyday ways to integrate futures thinking into your team's workflow without adding to the overwhelm.
• Spotting Weak Signals: How to identify early, quiet trends in the design industry before they evolve into dominant, disruptive forces.

If you're ready to turn off autopilot and co-create the future of design with intention, hit subscribe so you never miss an episode!

We also want to hear from you: If you had to pick one word to describe how you feel about the future of design, what would it be? Drop it in the comments or send us a message!

As always, enjoy the conversation and keep making a positive impact!~ Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to episode 257

00:00 Episode Introduction

01:30 Breaking Design Autopilot

02:30 Design is Political

03:45 Designing on Autopilot

06:15 Consequences of Financialization

08:30 Surveillance Capitalism

12:00 Next-Gen Design Pressures

14:30 Futures for Design Book

17:00 Oxford Scenarios Methodology

21:00 Transactional vs Contextual

30:30 Institutional Fragmentation

32:45 Weak Signals in Design

35:00 Uncertainties to Scenarios

39:00 Scenario Planning vs Sci-Fi

45:00 Lucy Kimball's Journey

48:30 Limits of Speculative Design

52:15 Value of Writing

54:15 Present-Day Strategy

56:45 Managing Macro Chaos

1:00:45 The 10-Year Question

01:02:30 Final Thoughts

--- [ 2. LINKS ] ---

• LinkedIn - https://www.linkedin.com/in/lucykimbell/
• UAL web profile and links to publications - https://researchers.arts.ac.uk/1178-lucy-kimbell

• Design in 2040 project with UAL graduates - https://youtube.com/playlist?list=PLrcI04iMvZHJNQxiytGv1yU_iVtNchee_&si=nU5nQp9dYYAXsSmd
• Coming Soon: Futures for Design: Uncertainties, Scenarios, Implications by Lucy Kimbell (Book)

--- [ 3. CIRCLE ] ---

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--- [4. FIND THE SHOW ON] ---

• Youtube ~ https://go.servicedesignshow.com/257-youtube
• Spotify ~ https://go.servicedesignshow.com/257-spotify
• Apple ~ https://go.servicedesignshow.com/257-apple
• Snipd ~ https://go.servicedesignshow.com/257-snipd