Why Your Team Is Missing NRR Targets (It’s Not What You Think)
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclassAnika Zubair discusses the real reasons behind missing net revenue retention targets in SaaS, emphasizing system design over talent ...
16 Sep 39min
Scaling Digital Customer Success with AI with Joe Di Grande
FREE Masterclass - https://www.thecustomersuccesspro.com/masterclassIn this episode, Joe De Grande from Gong discusses the evolution of digital customer success, the role of AI, and how to measure suc...
9 Sep 47min
Stop Reporting Churn. Start Forecasting NRR.
Book a call to discuss a workshop - https://bit.ly/4wEOJbDIn this episode, Anika Zubair discusses the importance of forecasting net revenue retention (NRR) instead of focusing on past churn numbers. S...
2 Sep 35min
Your First 90 Days Owning an NRR Number: The VP of Customer Success Operating Plan
Book a workshop: https://bit.ly/4wEOJbDAnika Zubair shares a comprehensive guide for new and aspiring VP of Customer Success, focusing on how to manage and improve net revenue retention (NRR) in the f...
26 Aug 43min
The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen
Join RevUP VIP: https://bit.ly/45Bb9yzIn this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and...
19 Aug 57min
AI For QBR Prep and How To Build A Board Ready Value Story
Book a team workshops: https://bit.ly/4wEOJbDThis episode explores how customer success professionals can leverage AI to streamline quarterly business review prep, build compelling value stories, and ...
12 Aug 33min
Handling Price Increase Conversations Without Losing Customer Trust
Book a team workshop - https://bit.ly/4wEOJbDThis episode explores how customer success professionals can effectively handle price increase conversations without damaging trust. It covers common mista...
5 Aug 30min
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes
Join RevUP Academy: https://bit.ly/4wRZDuYNeil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production insi...
29 Juli 59min
