Radio Show #647 Line Managers in SMEs Time to Lead, Time to Succeed

Guest: Michelle Mook: Founder and Managing Director of Pro-Development (UK) Limited With over 30 years of experience of improving performance through people strategy, training, coaching and team/leadership development, Michelle founded Pro-Development in 2011 to help the growth of businesses in and around Yorkshire and the Humber. Michelle has built up a strong reputation and grown the business over the years and Pro-Development now have a team of talented people who help many local businesses to retain their talent, engage and develop their people, leaders and teams along with improving morale, motivation and culture within the business. Having worked with businesses across our region for 15 years, Michelle speaks at numerous events across the region helping to share learning, insights and tips to help with the growth and profitability of businesses. Winning awards from “Trainer of the Year” Gold Award in 2006 with the LPI to York Press Business Personality of the Year in 2018 and Small Business of the Year in 2022, Michelle always inspires people with her energy and enthusiasm and ability to speak to people in a way that connects with them at every level. Michelle undertakes a range of voluntary roles to support businesses in the region. She has been involved with Engage for Success for over a decade and is the Area Network Ambassador Engage for Success Yorkshire and the Humber to help raise awareness of the impact of employee engagement on our local economy. Having worked with SMEs for 15 years, Michelle understands the specific challenges the sector faces and why engagement can feel hard to prioritise when you’re focused on delivery, growth and firefighting. As an SME business owner, she will share how she focuses on the four enablers of engagement in her own team, what that looks like in practice, and the impact it has on performance, retention and culture. The conversation will cover simple, realistic actions that help line managers create clarity, build trust, coach effectively, and treat people as individuals – without adding unnecessary process. Join us as we discuss how she focuses on the four enablers of engagement in her own team, what that looks like in practice, and the impact it has on performance, retention and culture. Host: Jo Moffatt