Group Trip Edits Can Now Sync to Every Subtrip

Episode Overview

David Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) cover Tern's biggest group trips update yet: changes made to a group itinerary can now push down to every subtrip automatically, ending a long-standing manual workaround. They also walk through new AI capabilities that pull directly from an advisor's own template library and photo collection, a refactor of the booking drawer for logging commission, and a batch of quality of life fixes. The episode closes with a longer discussion on where AI is taking the build vs. buy decision facing agencies and hosts across the industry.

Episode Topics

(00:00) Week in Review. The team compares a heads-down build week against a meeting-heavy one.
(02:46) Group Trip to Subtrip Syncing. Pushing edits from a group itinerary down to subtrips, the most requested group trips feature to date.
(08:30) Retroactive Sync for Existing Groups. Opting older group trips into syncing with a guided review step.
(12:27) AI Library Integration. The AI can now search, read, and apply activity and itinerary templates, plus auto-tag uploaded photos for search.
(21:41) AI Task and Note Editing. New direct editing capabilities with more usage headroom on low-cost actions.
(22:41) Booking Drawer Refinements. Clearer logging for expected payments, backdating, and editing commission payouts.
(30:01) Quality of Life Updates. Unclaimed booking alerts, TLN integration updates, group trip deletion warnings, clearer property addresses.
(32:54) Build vs. Buy in Travel Tech. Why Tern is building the technology layer for advisors and hosts across the industry.

Show Highlights

Group trip edits now push to every subtrip, ending duplicate manual updates
AI pulls directly from an advisor's own templates instead of generic content
Photo library search improves through automatic AI tagging, no setup needed
Booking drawer gets clearer language for logging and correcting commission
Team unpacks why Tern is positioning as the technology partner for the whole industry

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