I'm No Longer Asking for Reviews

I'm No Longer Asking for Reviews

Luke Carl questions whether hosts have become too focused on asking guests for five-star reviews, arguing that constantly requesting feedback can come across as desperate and may even encourage negative responses. Using Disney's customer service as an example, he explains why delivering an exceptional guest experience should take priority over chasing reviews, and suggests that hosts be more selective about when they ask for feedback. Luke also encourages property managers to trust that genuine hospitality, thoughtful service, and authentic communication will naturally inspire guests to leave positive reviews without repeated reminders.

How to connect with Luke:

The Short Term Shop - https://theshorttermshop.com/

Short Term Shop Plus - stsplus.com

Follow us on Instagram

Follow us on TikTok

Join the Short Term Shop Facebook group

Check out the Short Term Shop on YouTube

For more information on how to get into short term rentals, read Avery’s books:

Smarter Short Term Rentals - Buy it on Amazon
Short-Term Rental, Long-Term Wealth: Your Guide to Analyzing, Buying, and Managing Vacation Properties Buy it on Amazon

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Avsnitt(193)

Reviews After 10 Years

Reviews After 10 Years

Luke Carl explains why bad guest reviews are one of the most valuable tools for improving a short-term rental business, arguing that even unfair criticism often contains a lesson worth addressing. He ...

4 Aug 11min

Killing it in Killington

Killing it in Killington

Luke Carl is joined by Holly from Killington Mountain Homes to discuss how she leveraged her background in the tech industry to build a high-performing short-term rental management company in Vermont....

28 Juli 45min

How and When to Rehab a Short-Term Rental

How and When to Rehab a Short-Term Rental

Luke Carl shares practical advice on planning and managing short-term rental rehabs, explaining why the offseason is the ideal time to tackle major projects and why new owners should resist renovating...

21 Juli 20min

Guestspectations

Guestspectations

Luke Carl explains why setting clear guest expectations—what he jokingly calls "guestspectations"—is one of the most important responsibilities of a short-term rental property manager. He argues that ...

14 Juli 13min

How To Price Your Short-Term Rental Part Two: Minimum Night Stays

How To Price Your Short-Term Rental Part Two: Minimum Night Stays

On this week's episode of Short Term Rental Management, Luke Carl continues his pricing series by explaining how to pair multiple base prices with customized minimum night stay profiles in PriceLabs t...

7 Juli 12min

Be Where You Are

Be Where You Are

Luke Carl shares an open-mic office hours session covering the mindset shifts that separate long-term success from short-lived wins in the short-term rental business. He encourages listeners to embrac...

30 Juni 26min

Everyone Wants Early Check in!

Everyone Wants Early Check in!

Luke Carl discusses two common challenges in short-term rental management: guests who book the wrong dates and the growing demand for early check-ins. He walks through a real example of a guest who mi...

23 Juni 12min

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