Technology doesn't replace the human touch. It should create more room for it

Digital transformation is not the destination, but the foundation for delivering better care. In this episode of Lens on Singapore, Claressa Monteiro speaks with Johnson Poh, assistant chief executive at IMDA, Dr Melvin Heng, group CEO of Thomson Medical Group, and Mokaneswary A/P Mogan, nurse manager at Thomson Medical, about how technology and AI are reshaping healthcare.

From rebuilding hospital discharge processes to giving nurses more time for patient care, they explore what successful digitalisation looks like on the ground — and why giving time back to healthcare workers can ultimately create more meaningful human connections.

This episode is produced in partnership with Infocomm Media Development Authority (IMDA).

Highlights of the conversation:

01:52 How IMDA's Digital Leaders Programme helps firms

04:50 Building in-house capabilities for corporations

10:00 AI’s impact on patient care

13:28 Thomson Medical's AI journey; reflections and takeaways

20:07 Tailored support for enterprises' digital transformation

More about:

Enterprise Digital Transformation | IMDA

Digital Leaders Programme | IMDA

[Call for Interest] Digital Leaders Accelerator Bootcamp | FormSG

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Written and presented by: Claressa Monteiro (claremb@sph.com.sg)

With Johnson Poh, assistant chief executive at IMDA; Dr Melvin Heng, group CEO of Thomson Medical Group; and Mokaneswary A/P Mogan, nurse manager at Thomson Medical

Executive producer: Claressa Monteiro

Producer: Nicole Teo

Coordinating producer: Chai Pei Chieh

Video production: Studio +65

A podcast by BT Podcasts, The Business Times, SPH Media

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