What's Cooking? | A Podcast from Nory11 Dec 2025

Easy on people, tough on standards: A COO's leadership philosophy

In this episode of What’s Cooking?, host Conor Sheridan talks with Amy Hom, Chief Operating Officer at Barcelona Wine Bar, about scaling leadership in hospitality. From humble beginnings to the C-suite, Amy shares powerful insights on developing frontline teams, creating real culture, and making operations more human. A must-listen for operators navigating complexity at scale.

What you'll learn in this episode

>> Why frontline development is a non-negotiable for restaurant success

>> How to balance empathy with high standards in leadership

>> Practical advice on implementing new tech in multi-site operations

>> The importance of stay interviews and succession planning

>> Why culture is built through action, not slogans

Meet our guest

Amy Hom is a veteran operator and board leader with over 20 years in hospitality. From sweetgreen to REEF and now Barcelona Wine Bar, Amy has held top roles and now channels her experience into mentoring future leaders through initiatives like LEAD and GLEAM Network.

About our host

Conor Sheridan is the founder and CEO of Nory, a pioneering AI platform helping hospitality brands run smarter, leaner, and more profitably. A former restaurateur himself, Conor blends operational grit with technological vision.

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