Dealing With Unhappy Customers: What Social Marketers Need to Know
Does your business respond to customers via social media? Are you prepared to deal with upset customers? In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podca...
15 Jan 201639min
Social Media Evolution: What Does the Future of Social Marketing Look Like?
Are you amazed at how much social media has changed over the last few years? Want to discover what's next? In this episode I interview Brian Solis, a principal analyst at the Altimeter Group. He's wri...
8 Jan 201646min
Is Blogging Dead? Building Your Content Home on Rented Land
Wondering what the future is for blogs? Is blogging dead? In this episode I interview Mitch Joel and Mark Schaefer. Mitch is president of Mirum, author of CTRL ALT Delete, and host of Six Pixels of S...
1 Jan 201652min
Accomplishing Goals: A Guide to Getting Stuff Done
Did you set goals for the new year? Want to be more successful setting and achieving your goals? In this episode I interview John Lee Dumas, the host of Entrepreneur on Fire, a daily podcast where he ...
24 Dec 201545min
Social Growth: How to Use Pinterest to Grow Your Following on Facebook, YouTube and Beyond
Are you active on Pinterest? Have you thought about using Pinterest to grow your other social networks? In this episode I interview Natalie Jill, the founder of Natalie Jill Fitness, a site dedicated ...
18 Dec 201537min
Social Customer Service: How to Care for Customers With Social Media
Does your business have a social customer service plan? Want to step up your customer service on social media? In this episode I interview Dan Gingiss, former head of digital customer experience for D...
11 Dec 201545min
Missing Facebook Pages: What to Do When Facebook Takes Your Page Away
Do you know what to do if your Facebook page vanishes? Want to be ready when and if that day comes? In this episode I am joined by Erik Fisher, community manager of Social Media Examiner. Erik and I ...
4 Dec 201540min
Online Reviews: How to Respond to Fraudulent Reviews
Do people review your business online? Ever receive negative or fraudulent reviews? In this episode I interview Daniel Lemin, the founder of One Good Brand. He is also a strategist for Convince & Conv...
27 Nov 201539min
