How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

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#157: Brian Buffini—Mindset Over Matter

#157: Brian Buffini—Mindset Over Matter

Can small changes in your mindset, motivation or methodology double your business? Absolutely, says this week’s featured guest, Brian Buffini. And this guy knows. Brian immigrated to San Diego, California, in 1986 with basically nothing. After becoming one of the nation’s top real estate agents, he founded Buffini & Company, an organization dedicated to sharing his powerful lead-generation systems with others. Today, Buffini & Company has trained more than 3 million business professionals around the world. entreleadership.com/podcast A 90-day Plan to Jumpstart New-employee Performance Infusionsoft's Free SEO Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

25 Juli 201645min

#156: Sydney Finkelstein—Finding and Developing Super Talent

#156: Sydney Finkelstein—Finding and Developing Super Talent

What makes a super leader? After 10 years of research and more than 200 interviews, best-selling author Professor Sydney Finkelstein says they share a common goal—finding, nurturing, leading and even letting go of great people. Sydney shares what he’s learned and how you can be an incredible leader too. Also on tap, we’re sharing a special panel discussion with Dave, Jim Collins and Patrick Lencioni from this spring’s EntreLeadership Summit in Dallas. entreleadership.com/podcast A 90-day Plan to Jumpstart New-employee Performance Infusionsoft's Free SEO Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

18 Juli 201646min

#155: Patrick Lencioni—The Ideal Team Player

#155: Patrick Lencioni—The Ideal Team Player

What are the top virtues of a great team player? Best-selling author Patrick Lencioni joins us to talk about the three qualities that every awesome team member exhibits and how to identify, hire, and develop ideal team players in any kind of organization. If you are a small-business owner who’s hiring, a leader, or just a someday-in-the-future entrepreneur, this is the episode for you. entreleadership.com/podcast A 90-day Plan to Jumpstart New-employee Performance Infusionsoft's Free SEO Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

11 Juli 201651min

#154: Jocko Willink—Lead and Win the Navy SEAL Way

#154: Jocko Willink—Lead and Win the Navy SEAL Way

We’re going extreme this week with a special conversation with ultimate leader Jocko Willink. The retired Navy SEAL, recipient of the Silver and Bronze Stars, and best-selling author shares the mind-set and principles that enable SEAL units to accomplish the most difficult missions in combat. Also on this episode, Armando Lopez, Dave’s Executive Director of HR, stops by to discuss four onboarding mistakes to avoid. And we’re honoring legendary Tennessee Lady Vols Coach Pat Summit by re-airing her talk with host Ken Coleman on how to build a championship team. entreleadership.com/podcast Jocko Podcast A 90-day Plan to Jumpstart New-employee Performance Another great episode sponsored by our friends at Infusionsoft   Learn more about your ad choices. Visit megaphone.fm/adchoices

4 Juli 201657min

#153: Qualities to Look For in Leaders

#153: Qualities to Look For in Leaders

Go to lunch with one of our top leaders at Ramsey Solutions. Suzanne Simms, Executive Vice President of the Business to Consumer Division, joins host Ken Coleman for a special noontime discussion on leadership and how you can influence and lead. Also on board is EntreLeadership Coach John Felkins, who answers business questions sent in from our listeners. entreleadership.com/podcast The EntreLeader's Guide to Delegation Infusionsoft's Webinar Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

27 Juni 201645min

#152: Suzy Welch—Are You Ready to Grow Your Business?

#152: Suzy Welch—Are You Ready to Grow Your Business?

Suzy Welch, co-author of the best-selling The Real-Life MBA, former editor of the Harvard Business Review, and wife of the legendary Jack Welch, joins us to talk all things business. She’s covering everything from why you need an overall strategy to best practices to working with your spouse. Also on this episode, we’re featuring a lesson from Dave on how to grow your business bigger than you.   entreleadership.com/podcast The EntreLeader's Guide to Delegation Infusionsoft's Webinar Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

20 Juni 201645min

#150: Craig Groeschel—The Key to Successful Delegation

#150: Craig Groeschel—The Key to Successful Delegation

Delegation may be something that everyone knows about but few know how to do it well. On this week’s episode, we’re talking to someone who excels at it. Craig Groeschel is senior pastor of Life.Church, the largest church in America with 570 team members, 25 campuses and weekly average attendance of more than 70,000. It might be a church, but it’s also one of the best-run organizations in the country. Craig shares some of his top tips for leading and growing an organization, including proper delegation. entreleadership.com/podcast The EntreLeader's Guide to Delegation Infusionsoft's Webinar Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

6 Juni 201643min

#149: Leading the Next Generation

#149: Leading the Next Generation

How do you lead a generation of team members who work under a totally new set of rules? Leadership expert Dr. Tim Elmore joins us to share his research and advice on leading Millennials, who now make up a full one-third of our workforce. Also on tap, we’re featuring a special conversation with Dr. Meg Meeker, best-selling author of Strong Fathers, Strong Daughters. Dr. Meeker gives advice on how to raise great kids and parent really well. entreleadership.com/podcast Infusionsoft's Sales Team Hiring Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

30 Maj 201658min

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